Case Officer - Professional Standards Department; Maternity Cover

Overview

Are you passionate about upholding integrity and ensuring public confidence in policing? Lincolnshire Police is seeking a dedicated Case Investigator to join our Professional Standards Department, where your work will directly contribute to maintaining the highest standards of ethical conduct across the Force.

As a Case Officer within the Professional Standards Department, you will play a vital role in supporting the Investigators within Professional Standards. You’ll assist in proportionate investigations into public complaints, and matters involving death or serious injury that require referral to the Independent Office for Police Conduct (IOPC).

• Assessing and resolving public complaints at the earliest opportunity.
• Preparing detailed reports for the Appropriate Authority and the IOPC.
• Conducting research across police systems to inform decision-making.
• Acting as a single point of contact for persistent complainants.
• Advising officers on procedural aspects of complaints and misconduct.
• Supporting the administration of misconduct meetings and hearings.
• Contributing to lessons learned and internal/external publications.
• This is a dynamic and rewarding role where no two days are the same. You’ll be part of a team committed to fairness, transparency, and continuous improvement.

• Experience in customer service, complaint handling, or investigative work.
• Strong communication skills – both written and verbal.
• The ability to analyse complex information and make sound decisions.
• Excellent interpersonal skills, tact, and diplomacy.
• A working knowledge of data protection and relevant legal frameworks.
• Competence in Microsoft Office applications.
• You’ll need to be self-motivated, resilient under pressure, and committed to delivering a high standard of service to both the public and colleagues.