Finance Professional

Position: Finance Professional (Contract)
Finance Technician
Lincoln
Contract
£14 per hour
Our client is looking for an experienced Finance Technician
2 days remote / 3 days in office
We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk
To act as the first point of contact for customers, service users, and internal colleagues. The role is responsible for answering incoming calls, capturing accurate details of the enquiry, and ensuring queries are logged, categorised, and actioned.
This role supports excellent customer experience by providing clear communication, professional service, and high-quality data capture.

Key Responsibilities

* Answer incoming calls in a polite, professional, and timely manner.

* Listen actively to understand the nature of the customer’s query.

* Accurately capture and record information, including customer details, query type, relevant background, and any required supporting information.

* Categorise and log queries using agreed processes, systems, and templates.

* Provide clear guidance, signposting customers to online forms, self‑service options, or the appropriate team where relevant.

* Ensure all information recorded is complete, accurate, and compliant with data protection and organisational standards.

* Escalate urgent or complex queries to the appropriate team promptly.

* Follow standard operating procedures and contribute to continuous improvement of call-handling and query‑logging processes.

* Maintain a calm and supportive manner, even when handling challenging or emotional calls.

* Work collaboratively with colleagues across the service to ensure smooth and efficient handling of customer enquiries.
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer