French Customer Services

French Customer Services - Lincoln - £27,000 per annum + benefits, on site Mon-Fri

We have an exciting new Customer Services role requiring C1 fluency in French both spoken and wirtten. Initially the role will be a 6 month FTC (fixed term contract) with a view to be extended.

Reporting to the Customer Services Manager, you will be working as part of the international team for a successful expanding manufacturing company.

• Handling incoming telephone calls, resolving queries where possible or directing them to the appropriate team member to ensure prompt allocation and follow‑up.
• Managing incoming emails, enquiries, and related administrative tasks.
• Collaborating closely with Regional Account Managers to process specific tasks, quotations, and orders.
• Carrying out proactive activities by upselling and cross‑selling, and conducting follow‑ups.

• Accurately maintaining and updating the CRM system, including product variants, pricing, customer and contact details, invoice information, repair reports, and rental machine records.
• Supporting Regional Managers in delivering responsive, professional, and high‑quality customer service.
• Preparing and processing customer quotations and orders with accuracy and efficiency.
• Investigating and resolving invoicing queries.
• Preparing and formatting reports and proposals.
• Coordinating with transport companies to arrange collections and deliveries for the French market.
• Managing customer returns and repair processes in line with written procedures.
• Assisting with the scheduling of engineer and Regional Manager visits.
• Liaising with the production team regarding dispatch issues and specific customer requirements.

The role is to start asap in March and requires complete fluency in French and English, this is a great opportunity to join a thriving team.

Only candidates with the right to work status in the UK can be considered.