Customer Service Advisor

Position: Customer Service Advisor (Contract)
Customer Service Advisor

Location:

Lincoln
Client:
Lincolnshire County Council
Contract Type:
Temporary (minimum 12 weeks)

Hours:

Full Time (37 hours per week)
Salary: £15.66 per hour (Umbrella) / £12.22 per hour (PAYE)
Work Base:
Customer Service Centre, Lancaster House, Lincoln
Additional:
Must be flexible to work between 8am–8pm, Monday to Friday. Public-facing role requiring excellent spoken and written English.
About the Role
The Customer Service Centre is the first point of contact for many Lincolnshire County Council services, including Adult Care, Children’s Services, Highways, Registration & Celebratory Services, and Library Services.
This role sits within the Adult Care Team and focuses on providing information, advice, and access to services using a strength-based approach to support residents in maintaining independence and wellbeing.
The role involves handling complex, sensitive, and sometimes emotive contacts from members of the public and professionals via telephone and email.

Key Responsibilities

Act as the first point of contact for Adult Care-related enquiries
Handle inbound telephone calls and emails from residents and professionals
Provide information and advice regarding Adult Care, Lincolnshire Carers Service, and Wellbeing Services
Receive and accurately record safeguarding concerns
Use a strength-based conversation approach to support positive outcomes
Gather relevant and accurate information to determine appropriate next steps
Maintain accurate records through direct input while speaking with customers
Apply professional curiosity and effective call control techniques
Deliver a high-quality, customer-focused service at all times

Experience & Knowledge

Experience working in a busy Customer Service or Contact Centre environment

Experience with in a social care setting is desirable but not essential
Understanding of confidentiality, data protection, and safeguarding principles (desirable)
Skills & Competencies

Excellent verbal and written communication skills
Strong customer service ethos and empathetic approach
Ability to manage complex, sensitive, and emotional conversations
Confident multitasking, including typing while talking (direct input)
Good IT skills with the ability to learn new systems quickly
Strong attention to detail and accurate record-keeping
Ability to work effectively under pressure in a fast-paced environment

Additional Requirements

Willingness to work flexibly between 8am and 8pm, Monday to Friday
Ability to work on-site at Lancaster House, Lincoln City Centre
Commitment to ongoing training and professional development
If you are interested in the role and would like to contact me for further information on the role you can contact myself on the details below.

At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.

To apply for this role, or to refer someone else, then please do not hesitate to contact Jack at Service Care Solutions on (phone number removed) or email on (url removed)