Client Advisor

Base pay range

• Location: Lincoln, UK
• Salary: £25,000-£27,000 per annum (full-time; part time potentially available)
• Working Hours: Full-time: 8:30 AM - 5:00 PM
• Reporting to:
  Customer Services Manager (or TBC)

Founded in 1971, over three generations, Hendel & Hendel are British designers of distinctive cabinet hardware, blending generations of expertise in craftsmanship, materials, and form to create pieces that transform interiors. We believe it’s often the smallest details that make the greatest impact. A handle is the part of the home you touch every day, the bridge between design and daily life.

Too often overlooked, we’ve reimagined it as a defining feature, one that sparks the design conversation from the very beginning. We’re seeking a Client Advisor to support our customers by providing friendly, expert advice.

As a Client Advisor, you will be the first point of contact for our clients, providing outstanding support and ensuring their needs are met with efficiency and professionalism. You will play a critical role in upholding our reputation for excellence and contributing to our mission of delivering top‑tier service.

• Respond promptly and effectively to customer inquiries via phone, email, and chat, turning inquiries into orders and upselling or cross‑selling with complementary products from the Hendel & Hendel range.
• Gain and maintain a deep understanding of Hendel & Hendel’s products and services to provide accurate and helpful information and design/style guidance to clients.
• Collaborate with team members to continuously improve service processes and outcomes.
• Handle complaints and feedback with empathy and professionalism, turning challenges into positive experiences.
• Accurately and efficiently process customer orders.
• Resolve customer issues and action queries (returns, delivery updates, product & price enquiries) with a solution‑driven mindset, ensuring satisfaction and retention.
• Contribute to a positive team environment, supporting colleagues and fostering a collaborative atmosphere.

• Proven experience in a customer service role, preferably in a similar industry.
• Strong communication skills, both verbal and written.
• Ability to thrive in a fast‑paced environment, adapting to changing demands.
• Demonstrated passion for delivering exceptional customer service.
• Solution‑oriented mindset with strong problem‑solving abilities.
• Excellent organizational and administrative skills with attention to detail.
• Proficiency in using customer service software and CRM systems.
• Comfortable making and receiving phone calls in a professional manner.
• Ability to work both independently and as part of a team.

• 28 days’ annual leave including statutory bank holidays.
• Company wide profit share scheme.
• Opportunity to be part of a passionate and agile team dedicated to excellence.
• Professional development and career growth opportunities.
• A supportive and collaborative work environment.

• Entry level

• Full‑time

• Consulting, Information Technology, and Sales

Referrals increase your chances of interviewing at Formed Group by 2x.

Apply BELOW