Project Support Officer

About The Role

We are seeking a proactive and creative Project Support Officer to join our Living Places team in Lincoln. This is a distinctive and varied position that offers the opportunity to make a real impact by supporting a high‑profile contract with our key client,
Lincolnshire County Council
.

In this role, you will divide your time between two core areas of focus:

• Stakeholder engagement and social value: You will work closely with Lincolnshire County Council to help deliver elements of their Stakeholder Engagement Strategy and embed powerful Social Value messaging. This involves building positive relationships, contributing to meaningful communication activities, and ensuring that social impact priorities are clearly articulated and advanced through the contract.
• Contract performance management: You will play a key part in monitoring and driving contract performance by collecting, analysing, and interpreting data. You will transform complex numbers into clear, actionable insights and prepare reports and updates for key stakeholders, helping to demonstrate progress, identify opportunities, and support informed decision‑making.

This position is perfect for someone who thrives at the intersection of data, storytelling, and collaboration—someone who can turn numbers into insight, and insight into compelling, meaningful communication that influences outcomes and builds stronger partnerships.

If you are organised, analytically minded, and enjoy working in a dynamic environment where your creativity and initiative can directly contribute to both contractual success and broader community benefits, we would love to hear from you.

This role is based in Lincoln and offers the chance to work in a supportive team environment with a major public sector partner committed to engagement, inclusion, and social value.

As a Project Support Officer reporting to the Network Manager, you’ll deliver high‑quality support for our Lincolnshire County Council contract by blending creative communications with robust performance analysis to drive KPIs, showcase successes, and promote social value.

• Develop and publish the contract newsletter with achievements and key updates
• Identify and write compelling good‑news stories for internal and external sharing
• Promote social value initiatives (community engagement, sustainability, apprenticeships, local impact)
• Create engaging written, visual, and digital content for presentations, briefings, and platforms
• Collaborate with operational teams to capture case studies, photos, and testimonials
• Ensure consistent branding and messaging across all communications
• Monitor and analyse contract performance data for accuracy and insight
• Prepare clear reports for internal teams, management, and client stakeholders
• Identify trends, risks, and improvement opportunities in KPIs and operational data
• Support monthly reporting, audits, and contractual submissions
• Work with operational, quality, and commercial teams on data governance and continuous improvement

We’re seeking a well‑rounded individual who balances creativity with strong analytical skills—someone who can craft engaging stories while turning data into clear insights.

• Excellent written communication skills for producing newsletters, reports, and compelling content
• Confidence handling data, spreadsheets, dashboards, and performance metrics
• The ability to translate complex or technical information into accessible, audience‑friendly language
• Strong interpersonal skills to collaborate effectively with colleagues in both office and site‑based environments
• A proactive, self‑motivated approach with the ability to manage your own workload and meet deadlines
• Genuine interest in social value, community engagement, and fostering a culture of continuous improvement
• Solid computer literacy and proficiency in Microsoft Office (including Excel for data analysis)

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and…