Supporter Engagement Assistant

Join ourteam at St Barnabas Hospice as a Supporter Engagement Assistant
.Youllprovide crucial support to ensure our operations run smoothly and effectively.

Why Join StBarnabas?

• Time to care:Contribute to the effective operation of our hospice.
• A team that feels like family:Supportive, collaborative environment.
• Career growth: Opportunities for training and development.
• Great benefits:Competitive salary £25,337 per annum, Aegon Pension Scheme or NHS pensioncontinuation, and 29 days annual leave plus bank holidays.

Who Were Looking For:

Were looking for a highly organised Supporter Engagement Assistant to help deliver excellent supporter care at St Barnabas Hospice. Youll handle thankyouletters, data entry, income processing and supporter inquiries, while providingflexible support across Individual Giving, Lottery, Community and In Memoryfundraising. Youll also assist during busy campaign periods and step in tosupport team cover when needed.

If you have strong admin skills, great attention to detail and a passion for supportingmeaningful local care, wed love to hear from you.

Essential skills include:

• Previous experience in administration.
• Strong organisational skills.
• A commitment to accuracy and efficiency.

Supporter Stewardship & Individual Giving Support

• Support delivery of supporter stewardship activity (thank you letters, acknowledgements, onboarding packs, follow-ups).
• Assist with Regular Giving, Lottery, and appeal administration during campaigns.
• Support data entry, income processing checks, and supporter record updates in line with SLAs and GDPR.

Cross-Cover & Resilience

Provide planned and unplanned cover for:

• Legacy & In Memory Assistant

Maintain working knowledge of:

• In Memory administration processes
• Key calendars, deadlines, and compliance requirements

Campaign & Peak Period Support

Provide additional capacity during:

• Lottery pushes
• In Memory campaigns (e.g. Light Up a Life)
• Support mailings, fulfilment, supporter comms coordination, and admin-heavy activity.
• Assist with event or campaign supporter follow-up where required.

Operational & Team Support

• Work flexibly across Fundraising functions as directed by the Lead and IG Manager.
• Support the smooth handover of work between assistants to avoid single points of failure.
• Contribute to process improvement by flagging inefficiencies or risks.

Our Vision

Our vision is a world where dying with dignity, compassion and having choices is a fundamental part of a life

Our Mission

Our mission is to ensure all individuals facing the end oftheir life in Lincolnshire receive dignified, compassionate care when they require it and where they ask for it.

Our Values

Aiming High

We reach for excellence and set the standard for others tofollow. Celebrating individual and collective success and actively looking forways to be even better.

We push boundaries and provide challenge - standing up forwhat is right and supporting others to make a difference across all aspects ofour work.

Working Better Together

We recognise the power of community; building connectionsand relationships which help us make a positive contribution. Respecting andvaluing all contributions - we are ONE team, united and inspired by our common purpose.

Having Heart

People are at the centre of all we do. Were proud of ourability to work in tough situations with resilience, empathy and kindness.

Doing It Right

We are ethical, honest and use resources respectfully.

Taking responsibility for our actions and doing what we say well do - wechallenge others to do the same.

Job Description

Location -Hybrid

Reporting to -Supporter Stewardship and Experience Lead

Job Purpose

The Supporter Operations Assistant provides flexible operational support across Individual Giving, Supporter Stewardship, and Fundraising activity, ensuring continuity of service, campaign delivery capacity, and resilience during peak periods, holidays, and staff absence.

The role acts as a trained cross-cover resource, maintaining supporter care standards, administrative accuracy, and campaign momentum across Legacy & In Memory, Community Fundraising, and Individual Giving operations.

Main Duties and Responsibilities

Supporter Stewardship & Individual Giving Support

• Support delivery of supporter stewardship activity (thank you letters, acknowledgements, onboarding packs, follow-ups).
• Assist with Regular Giving, Lottery, and appeal administration during campaigns.
• Support data entry, income processing checks, and supporter record updates in line with SLAs and GDPR.

Cross-Cover & Resilience

Provide planned and unplanned cover for-

• Legacy & In Memory Assistant

Maintain working knowledge of-

• In Memory administration processes
• Key calendars, deadlines, and compliance requirements

Step into BAU tasks during holidays, sickness, or vacancies to protect delivery and supporter experience.

Campaign & Peak Period Support

Provide additional capacity during-

• Lottery pushes
• In Memory campaigns e.g. Light Up a Life
• Support mailings, fulfilment, supporter comms coordination,…