Crisis Coordinator

New York City Department of Homeless Services (DHS) Overview

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provides temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

Department of Homeless Services leads a 24/7/365 Street Homelessness Solutions - Joint Command Center (JCC) that conducts interagency rapid outreach deployment from a central location using precision mapping, client information, and rapid response to incoming notifications. This initiative partners existing homeless response and prevention programs with a series of new initiatives that have been designed to better identify, engage, and transition homeless New Yorkers to appropriate services and, ultimately, permanent housing.

• Guide inter-agency engagements with clients engaged on the street and subway level.
• Conduct canvases throughout the five boroughs both above ground and within the NYC subway systems.
• Engage clients, coordinate placements, complete reports.
• Triage with partner agencies and the DHS contracted outreach teams on clinical interventions.
• Offer services and aids all clients engaged on the street and provide real time strategizing with partner agencies to overcome client or resource challenges.
• Receive, review, and dispatch 311 Service Request as needed.
• Oversee the daily operation of the 311 Service Desk.
• Supervise subordinate staff, manage staffs time and leave, perform field supervision and all functions related to supervision.
• Manage the Homeless Outreach & Mobile Engagement Street Action Teams.
• Review completed observation tools of field canvassers for corrective action plan.
• Escort clients to shelter placements and/or other appointments/activities; secure and transport client belongings.
• Create and maintain standard set of reporting dashboards.
• Develop and maintain liaison relationships with key contact entities, such as The City Department of Transportation, Department of Buildings, Parks Dept., DSNY, State Department of Transportation and others; community boards; faith-based organizations, community-based organizations; and other organizations and individuals in defined areas to discuss and address neighborhood, community, and City-wide concerns and challenges regarding homelessness and homeless individuals.
• Provide timely and informative responses to external stakeholders.

Sunday – Thursday: 12:00AM – 8:00AM.

Tuesday – Saturday: 12:00AM – 8:00AM.

COMMUNITY COORDINATOR - 56058

• NYS Driver’s License. This position will require fieldwork that does include extensive walking, engagement of street homelessness above ground and within the 462 NYC MTA subway stations.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at…