Sales Support Specialist- Lincoln NE

Job Summary

The Sales Support Specialist plays a key role in supporting the Inside Sales Team by managing house accounts, ensuring accurate order processing, maintaining customer records, and facilitating communication between departments. This position ensures smooth day‑to‑day operations in a designated sales area and contributes to the overall success of the sales function.

Ramco will be a place where passionate employees collaborate and commit to providing our clients with excellent automation solutions. We will be a consultant and partner to our clients by putting them first, bringing value to their organization, and customizing our service to their needs. We will deliver value‑based solutions by utilizing premier products and the knowledge and expertise of our employees.

We will stay on the cutting‑edge of technology and educate our clients. We will define excellence as an automation solutions provider.

• Manage assigned house accounts and provide dedicated support to the Inside Sales Representatives in your area.
• Complete Part Set‑Up forms accurately and promptly for new or modified items.
• Expedite and enter customer orders received from the I/S Rep, ensuring accuracy and timeliness.
• Maintain and update CRM data including contact information, pricing codes, SIC codes, and special customer notes.
• Regularly review and manage the Backorder Report to ensure timely fulfillment of orders.
• Attend vendor training and factory schools to maintain a high level of product and vendor knowledge.
• Process repairs and credit requests within 48 hours of receipt, ensuring all documentation is accurate and complete.
• Achieve and maintain rapport with customers and work to exceed their expectations by providing the best possible service.
• Perform additional duties and administrative tasks as assigned.

• Support SPA (Special Pricing Authorization) management within your assigned territory.
• Price RSGs for the Shop BOMs.
• Collaborate with the Accounting department to merge duplicate customer records in the CRM.

• 2‑year degree preferable or equivalent training in an industrial setting.
• Self‑motivated, results‑oriented, organized, energetic, and capable of staying cool under pressure from multiple ongoing projects.
• Read and comprehend basic English.
• Must have legible handwriting, typing and data entry skills.
• Demonstrate effective written, verbal and communication skills.
• Ability to use Microsoft Excel, Word and Outlook preferred.
• Must possess a valid state motor vehicle operator's license and maintain an approved motor vehicle record (MVR).

• Health, dental, and vision insurance.
• Generous paid time off, including 10 paid holidays per calendar year, PTO accrual, and paid leave options.
• Flexible Spending Accounts (FSA) for medical and dependent care expenses.
• 401(k) retirement plan.
• Life insurance, as well as short‑term disability coverage.