Sales Support Specialist- Lincoln NE

Job Summary

The Sales Support Specialist plays a key role in supporting the Inside Sales Team by managing house accounts, ensuring accurate order processing, maintaining customer records, and facilitating communication between departments. This position ensures smooth day-to-day operations in a designated sales area and contributes to the overall success of the sales function.

Ramco will be a place where passionate employees collaborate and commit to providing our clients with excellent automation solutions. We will be a consultant and partner to our clients by putting them first, bringing value to their organization, and customizing our service to their needs. We will deliver value-based solutions by utilizing premier products and the knowledge and expertise of our employees.

We will stay on the cutting-edge of technology and educate our clients. We will define excellence as an automation solutions provider.

• Manage assigned house accounts and provide dedicated support to the Inside Sales Representatives in your area.
• Complete Part Set‑Up forms accurately and promptly for new or modified items.
• Expedite and enter customer orders received from the I/S Rep, ensuring accuracy and timeliness.
• Maintain and update CRM data including contact information, pricing codes, SIC codes, and special customer notes.
• Regularly review and manage the Backorder Report to ensure timely fulfillment of orders.
• Attend vendor training and factory schools to maintain a high level of product and vendor knowledge.
• Process repairs and credit requests within 48 hours of receipt, ensuring all documentation is accurate and complete.
• Achieves and maintains rapport with customers and works to exceed their expectations by providing the best possible service.
• Perform additional duties and administrative tasks as assigned.

• Support SPA (Special Pricing Authorization) management within your assigned territory.
• Price RSGs for the Shop BOMs.
• Collaborate with the Accounting department to merge duplicate customer records in the CRM.

• 2-year degree preferable or equivalent training in an industrial setting.
• Self‑motivated, results‑oriented, organized, energetic, and capable of staying cool under pressure from multiple ongoing projects.
• Read and comprehend Basic English.
• Must have legible handwriting, typing and data entry skills.
• Demonstrate effective written, verbal and communication skills.
• Ability to use Microsoft, Excel, Word and Outlook preferred.
• Must possess a valid state motor vehicle operator's license and maintain an approved motor vehicle record (MVR).

• Health, dental, and vision insurance.
• Generous paid time off, including 10 paid holidays off per calendar year, PTO accrual, and paid leave options.
• Flexible Spending Accounts (FSA) for medical and dependent care expenses.
• 401(k) retirement plan.
• Life insurance, as well as short-term disability coverage.