Customer Success Manager

Company Overview

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.

• Have Purpose – we do work that matters for our partners, the community, and the healthcare industry.
• Innovate with us to move healthcare forward.
• Give back to the community with paid volunteer time off.
• Think Boldly – we have big ideas and are empowered to “think like an owner.”
• Fit your role and do what you love.
• Grow and develop along a career path designed by you.
• Feel Connected – our favorite thing about our workday is each other.
• Support one another – no one says, “That’s not my job.”
• Celebrate with each other at beer:30, virtual events, and company gatherings.
• Be Understood – we are each unique and want to live our best lives at work and home.
• Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.
• Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.

• Do you build great customer relationships that inspire loyalty?
• Do you have a passion for delivering amazing customer experiences while challenging them to think differently about their business?
• Do you easily multitask and juggle the many demands on your time while engaging and following up with customers?
• Do you have a strong conceptual ability, easily connecting data while offering unique insights to customers?

As a Customer Success Manager, you will partner with healthcare organizations and provide innovative solutions designed to help our customers understand the totality of how their organization is experienced by the people they serve. You are responsible for developing relationships with customers that promote portfolio development, expansion, retention and loyalty. In addition, you’ll strategize with Growth Team members to devise and facilitate customer success plans, which requires teaming with multiple decision-makers, a working knowledge of the healthcare industry, and a thorough understanding of NRC Health’s solutions.

Finally, you’ll participate in solution and industry training, as well as advance your expertise through continuous learning opportunities, including mastery of the Challenger TM sales method. Challenger TM will equip you to lead insight‑driven sales conversations with customers as you move them toward Human Understanding.

• Bachelor’s Degree Required
• Healthcare experience a plus
• The ability to travel up to 30%
• Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and aptitude for customer service and sales
• Effective presentation and facilitation skills
• Microsoft Suite (including Word, Excel, and Outlook) required; experience with a CRM system preferred
• High learning agility and ability to think critically
• Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through
• A valid driver’s license is required

In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000 – $120,000 exclusive of fringe benefits or potential bonuses. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. Some of our roles offer performance‑based variable compensation. Eligibility and potential payouts vary depending on the role and are tied to performance metrics.

If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. We also offer a generous compensation and benefits package.

For more information on specific benefits, please refer to our Careers Page.

At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy.

Entry level

Full‑time

Other

Hospitals and Health Care and IT Services and IT Consulting

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