Key Holder

At Pet People, we are passionate about high quality, natural, wholesome, and nutritious pet foods and treats. We are the go-to local pet retail supply store for the communities in which we serve. We believe these products improve the health and well‑being of our pets, and we educate our customers on the benefits of our products to build lasting relationships.

Key Holders embody Pet People’s Mission and Core Values by being the neighborhood destination for natural foods and quality supplies for dogs and cats. They engage customers through shared ideas and solutions, and act as Manager‑on‑Duty in the absence of the Store Manager and Assistant Manager.

• Provide outstanding service by engaging every customer with open‑ended questions and active listening to determine their needs.
• Maintain solid product knowledge and stay current with new product releases.
• Demonstrate products and add value to every interaction.
• Perform general housekeeping to maintain a clean, organized store.
• Assist in processing shipments, replenishing product, merchandising, and monitoring floor stock to ensure all products are priced, displayed, and rotated correctly.
• Complete transactions at the POS quickly and accurately.
• Handle escalated customer service issues and communicate resolutions to the Store Manager.
• Plan, assign, and direct work during shift, ensuring accurate completion of all closing activities.
• Carry out supervisory responsibilities in accordance with Pet People policies, procedures, and applicable laws.
• Celebrate successes and promote a positive work environment.

• A love of pets and a genuine interest in animal nutrition and welfare.
• Previous retail experience as a Key Holder or Lead.
• Strong focus on building customer relationships through excellent customer service.
• Energy, enthusiasm, and the ability to act with honesty, integrity, fairness, and mutual respect.
• Ability to multi‑task and work in a fast‑paced, high‑priority environment.
• Capability to move merchandise up to 50 lbs frequently.
• Excellent communication and problem‑solving skills.
• Willingness to work varied hours, including nights, weekends, and holidays as needed.

At Pet People, we are inspired to make a difference in the lives of pets and their people. Our team of pet enthusiasts entertains and educates to create a unique shopping experience, supporting local non‑profit animal‑related charities in our communities.

We offer a competitive compensation and benefits package that includes medical, dental, vision, disability, and life insurance; a company‑matched retirement savings plan; paid time off; and a generous associate discount.

• Entry level

• Full‑time

• Sales and Business Development

• Retail

Referrals increase your chances of interviewing at Pet People by 2x.

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