Lead Researcher

Company Description

We’re looking for a Lead Researcher to join the Spend Squad in Singapore. You’ll be part of Wise’s global mission to build an open, fair, and human financial system. Because people without borders need money without borders.

At Wise, we’ve got a clear mission — money without borders. Built by and for people who live global lives. We’re at a genuinely exciting time. Building more transparent and convenient ways to spend, pay and access credit has never been more important in achieving our mission.

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our personal and business customers can also manage their hard‑earned money with the world’s first platform to offer true multi‑currency banking. Your mission is to understand how people spend money using cards — whether locally or when travelling internationally, and including credit cards — in order to provide them with a cheaper, easier and faster experience.

There will be an initial focus on business customers, who are central to Wise’s company strategy.

As the first dedicated researcher on this squad in Singapore, you will play a key role in helping to build the research practice there and set the foundations for how we conduct research in this area.

You’ll contribute by:

• Building our understanding of people’s spending and credit behaviours among our key markets in order to ensure we are focused on solving the right things for customers.
• Owning the planning, execution and delivery of research, applying the appropriate research methods to answer the team’s highest priority questions.

This role will give you the opportunity to:

• Be part of a team — you’ll be embedded in a cross‑functional team where you can drive the direction and deliver the most impact. This means you can go deep and tackle the real customer problems while working side‑by‑side with PMs, design, analytics and engineering.
• Choose your path to impact — you’ll have the freedom to make your own calls about how best to support customer needs and reach mission zero.
• Grow the research practice in Singapore — as the first one‑the‑ground researcher in Singapore, you will be part of helping establish how we conduct research at scale in spend and credit, with a growing team.

Be part of our mission to make money without borders the new normal

A bit about you…

• You have deep experience with both generative and evaluative research and are comfortable independently initiating, running and communicating research.
• You have experience being the first researcher in a company/department and setting the foundations for how to work with cross‑functional partners.
• You have experience leading mixed‑method studies. This encompasses a strong understanding of qualitative and quantitative user research methods and analysis techniques, including for ethnography, usability, surveys and card‑sorting.
• You’re comfortable working embedded in a cross‑functional product team and are able to work autonomously, as well as collaboratively with your cross‑functional partners (product, data, design, engineering).
• You’re able to guide the team on how to action your rich insights and work closely with designers to ideate based on findings.
• You have top‑notch presentation skills, especially when it comes to sharing impactful insights.

You not only advocate for the customer but for research more broadly, and have clear examples of making research an integral part of building products

And as a heads up, this role probably isn’t for you if:

• Your experience is primarily market research and/or academia.
• You don’t have demonstrable experience leading UX research within the tech/product industry.

For everyone, everywhere. We’re people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it’s like to work at Wise visit Wise.

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