Quality Manager

Shearwater Systems LLC a subsidiary of Three Saints Bay, LLC
, a federal government contractor, is seeking a Quality Manager to join our team in Lee's Summit, MO
.

Job Code: 4920 • # of Openings: 1

• The Quality Manager shall be onsite at the requested office location at USCIS National Records Center (NRC) or USCIS Harrisonburg File Storage Facility (HBG FSF) and be responsible for all Quality activities within task areas.
• The Quality Manager will lead a team of quality auditors and tutors to perform all audit and training functions.
• Respond to NRC meeting requests within an allotted 2‑hour time period.
• Develop complex statistical analysis, cost estimates, and analytical reports.
• Coordinate project activities with Contractor and Government representatives and conduct fact‑finding for special projects.
• Respond to Government inquiries and present oral briefings to management officials.
• Prepare SOPs and revisions.
• Communicate with Government client; inform of significant issues, respond and take corrective action to identified issues.
• Be proactive in identifying and recommending new approaches to improve quality, cost and process inefficiencies.
• Verify that all pages of every file are prepared, scanned, and all documents are indexed correctly.
• Verify that Metadata is complete and correct for every file.
• Correct defective products prior to creating batches of A‑files available for the Quality Assurance (QA) process.
• Notify the COR of any error trends.
• Do not reassemble files after QC is complete. Keep the original left side of the file and right side of the file separate and place back into the file folder.
• QC will verify and prepare routine requests for ingestion into EDMS within three business days from the receipt of the file in the unit.
• QC will verify all scanning processes for Priority (expedited) requests and prepare them for ingestion into EDMS within two business days from the receipt of the file.
• Stage files for the QA process.

• U.S. Citizen
• Valid U.S. Driver's License
• Active Secret Clearance
• Minimum Education:
  
  B.S. Degree in program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting.
• Must possess a Six Sigma Black Belt Certification or be certified by the American Society for Quality (ASQ).
• Minimum Experience:
  
  At a minimum, must have three (3) years of experience in managing quality control operations.
• The QM must have demonstrated experience in preparing and monitoring internal procedures for adherence to Government regulations and policies, and coordinating operational and administrative actions.
• Demonstrated past experience in managing complex, high‑dollar programs, projects, and/or contracts.
• Meeting deadlines and coordinating the planning and implementation of project activities and resources using demonstrated flexibility, adaptability, and problem‑solving abilities.
• Preparing complex statistical and analytical reports.
• Project Management Professional (PMP) certification is desired.
• Must be able to pass a drug test.
• Must be able to pass a background check which includes credit, criminal and DMV.

We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.