Senior Operations Project Manager

Overview

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others. We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Q2 is seeking a Sr. Operations Project Manager for our Strategic Operations Team. In this role, you ll be responsible for overseeing and driving activities like operational transitions, biz operations in our company and ensuring that the programs are implemented according to schedule and budget. Updating management, personnel, and clients on any prospective transition-related changes is a key part of this role.

To ensure success as an Operations Program Manager running tracks on transitions, biz operations etc., you should be able to proactively spot any risks; challenges and solve them as quickly as possible. A top-notch Project Manager in this role is expected to demonstrate mastery of the processes like Transition, Biz Operations to minimize any associated costs or risks.

• Data Analysis and Reporting:
  Collect, analyze, and interpret operational data to identify trends and areas for improvement. Develop and maintain reports and dashboards to track key performance indicators (KPIs). Present findings and recommendations to management through clear and concise reports. Ability to design What-if models for project P&L and resource allocations.
• Process Improvement:
  Evaluate existing operational processes and identify opportunities for improvement. Develop and implement process improvement strategies to increase efficiency and reduce costs. Collaborate with cross-functional teams to implement changes and monitor their impact.
• Project Management:
  Assist in planning and executing operational projects. Track project progress, identify potential issues, and ensure timely completion of milestones. Coordinate with stakeholders to ensure project objectives are met. Coordinate major transitions within the company (financial, technological, operational, governance). Generate reports and dashboards related to program health considering cost, efficiency, timelines, etc.

• Typically requires a Bachelor’s degree in a relevant field and a minimum of 8+ years of related experience; or an advanced degree with 6 years of experience; or equivalent related work experience.
• Project Management Methodology exposure preferred (PMP or PMI).
• Strong analytical and problem-solving skills.
• Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint.
• Hands-on experience with MS Visio, Lucid charts, etc.
• Exposure to Jira, Salesforce, Qualtrics, Power
  
  BI, etc.
• Experience managing expectations and providing creative solutions to priority conflicts for high-profile clients.
• Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations.
• Capable of assessing project risks and related mitigation steps.
• Client-first attitude and commitment to satisfaction.
• Strong written and verbal communication skills.
• Excellent people and teamwork skills; attention to detail with follow-through, organization, and multi-tasking in a fast-paced environment.
• Prior experience with Salesforce or other CRM tools and SharePoint preferred.
• Financial Services and enterprise…