Service Center Supervisor

Service Center Supervisor

Company: Quipt Home Medical

Reports to: Operations Branch Manager, Regional Branch Manager

Branch: Focus Respiratory, a subsidiary of Quipt Home Medical

Classification: Non-Exempt

Employment Type: Full-time

Seniority Level: Mid-Senior level

• Responsible for correctly processing all purchase requests and orders
• Participates in performing employee reviews and assessments within 90 days of anniversary date and annually
• Regularly in servicing staff on relevant issues
• Ensures that all staff is familiar with infection control, patient procedures, environmental safety, etc.
• Oversees Branch staff tasks throughout shift
• Oversees and if necessary, performs several processing duties for the Branch as necessary including, but not limited to assisting customers, confirming delivery appointments, and answering phones
• Responsible for all aspects of inventory management, including monthly, quarterly, and yearly inventory counts
• Manages company vehicles in the respective location. Duties include ensuring that all maintenance and repairs are done in a cost effective and timely manner
• Ensures that all equipment is patient ready by utilizing proper cleaning and maintenance procedures based on company and manufacturers written guidelines
• Oversees equipment is processed appropriately for warranty repairs and warranty exchanges
• Maintains all regulatory and necessary compliance data for accreditation and maintains compliance with all state and federal regulations
• Responsible to be the contact for any regulatory site visit
• Will handle patient complaints that present to the office
• Responsible for completing compliant form and follow the compliant process
• Performs other duties as required

• Develops and ensures compliance with a regular cleaning and maintenance schedule of the facility
• Monitors the disposal of organization equipment and supplies

• Two or more years of related experience in a warehouse environment required
• Good organizational skills.
• Strong customer relations/problem solving.
• Strong phone skills.
• Strong interpersonal and teamwork skills.
• Ability to multi-task effectively.
• Ability to communicate effectively in person, on the phone and electronically.
• Microsoft Office programs.
• Basic printing/faxing/scanning.

• Must be able to lift 50 pounds
• Must be able to drive for business purposes
• Education:
  
  High School Diploma or equivalent required. Degree preferred.