FinCrime Operations Team Lead - AML Investigations

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer
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As a Fin Crime Operations Team Lead you will develop and oversee the daily operations of a team of Fin Crime Operations Analysts or Specialists. Your primary purpose is to ensure the effective mitigation of financial crime risks associated with Wise's customers, while maintaining a strong focus on operational efficiency, regulatory compliance and a customer-centric approach. You will foster a high-performing team, drive operational excellence, and act as a subject matter expert in KYC/AML/Fraud/Screening and financial crime prevention.

You will be responsible for ensuring your team meets performance targets, maintains or elevates quality standards, and contributes to a culture of continuous improvement within the Fin Crime Operations organization.

The Fin Crime Operations Team Lead is a dual-focused leader, combining strong people leadership with domain and operational expertise. You will be instrumental in building and refining processes that prioritise customer impact while maintaining focus on the evolving risks within the financial services industry, specific product vulnerabilities, and the requirements set by regulations and partners. This includes supporting the development of compliant and scalable processes and possessing an understanding of financial crime risks associated with our customers, products, and tooling.

• Team Leadership
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  You will lead by example, driving a customer-focused mindset across your team and the wider fincrime organization. You are instrumental in fostering a high-performance, results-driven culture defined by strong ownership and accountability. This involves building and nurturing high-performing teams that value knowledge sharing, continuous learning, and adaptability in our change-oriented environment. Fincrime Operations Team Lead demonstrates strong capabilities in timely conflict resolution and fosters open communication and guides effective mediation to ensure a positive working environment.
  
  You should be visible and actively engaged in team management. Your focus is on unifying the team behind shared goals (and wider Fin Crime/servicing strategies) and driving collective actions.

• People management
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  Coach and develop a strong team of Fin Crime Operations Analysts or Specialists with varying levels of experience, providing tailored guidance, and taking swift, decisive action to manage performance issues effectively, ensuring sustained excellence and growth. Provide regular, constructive, and actionable feedback to your direct reports. Coach and mentor team members to support their growth, develop their skills, and help them reach their full potential.
  
  Design and manage performance or development plans in identified areas. Conduct career map check-ins and make recommendations for demotions, promotions, salary raises, and other role related decisions.

• Operational management
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  You will oversee the daily operations of the team, ensuring adherence to relevant regulations and internal policies and processes. Identify and propose opportunities for process and tooling improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency or to ensure effective cross-team collaboration on joint initiatives. Provide guidance and support on complex, high-risk cases and escalations.
  
  Be on top of timely admin related tasks including but not limited to scheduling, training, hiring, interviewing, organising team activities, and others.

• Performance management: Measure team and individual KPIs and ensure performance targets and quality standards are consistently met while maintaining…