Claim Specialist II – Personal Injury Liability Claims Division

Note:

This position is open only to current City of New York employees serving in a permanent (not provisional) civil service title of Claim Specialist. Please clearly state your permanent civil service title on your resume and cover letter.

The New York City Comptroller’s Office works to promote the financial health, integrity, and effectiveness of New York City government, in order to strengthen trust, secure a thriving future for all New Yorkers, and build a more just, equitable, and resilient city. Led by an independently elected citywide official, the comptroller’s office provides checks and balances needed to hold City government accountable for budgeting wisely, investing responsibly, operating efficiently, acting fairly, living up to its obligations and promises, and paying attention to the long‑term challenges we face together.

CLAIM SPECIALIST – 30726.

The Claim Specialist II – Personal Injury Liability Claims Division works under the general supervision of the Division Chief, Personal Injury Liability Claims, with wide latitude for the exercise of independent initiative and judgment.

• Complete a full investigation of personal injury claims against the City, which includes obtaining and reviewing agency reports and medical records, analyzing liability and damages, and preparing an objective evaluation of the claim.
• Maintain a complete claims file – prepare claim abstracts detailing the relevant information about the investigation and evaluation of liability and damages, document any events or conversations in claim notes, and upload documents upon receipt.
• Use available databases, media outlets, and other available information to gather information relevant to the investigation of the claim.
• Offer sound, well‑reasoned recommendations about whether a claim should be settled, disallowed, or litigated.
• When appropriate, negotiate and settle claims within delegated monetary authority level or present claims to Division Chief to request increased settlement authority.
• Maintain control over claim backlog, timely follow‑up on requests made to City agencies, and close out claims that are beyond the statutory time frame to bring a lawsuit.
• Identify and recommend claims for insurance takeovers, when appropriate.
• Identify and recommend claims to the New York City Law Department Special Litigation Unit for pre‑litigation investigation, when appropriate.
• Communicate effectively and professionally with City agency employees, pro‑se claimants, attorneys, and insurance carriers when investigating a claim or negotiating a settlement.
• Work collaboratively with Comptroller’s Office staff, including the Bureau of Fiscal Services and the Central Imaging Facility.
• Perform other related assignments and special projects as may be required.

College education may be substituted for experience as described in “2” or “3” above on the basis that 30 semester credits from an accredited college or university may be substituted for each year of required experience. However, all candidates must have a four‑year high‑school diploma or its educational equivalent.

• Demonstrated analytical skills.
• Strong negotiation skills preferred.
• Attention to detail, excellent organizational skills, and the ability to multi‑task and manage multiple priorities with minimal supervision.
• Basic understanding of the process/relationship between the Comptroller's office and the Law Department with respect to lawsuits.
• Excell…