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Client Support Manager
Job in
Lincoln, Lancaster County, Nebraska, 68511, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Key Responsibilities Design and optimize support processes, including SOPs and workflows for ticket resolution and customer feedback Create reports on support metrics and trends to inform product and operational improvements Lead and mentor the Client Success team, fostering a culture of high performance and empathy
Required Qualifications 5-10 years of experience in SaaS customer support with team management experience Prior startup experience in fast-paced, resource-constrained environments A builder's mindset with a passion for creating structure and processes Proficiency in support tooling and workflow automation Strong analytical skills to derive insights from data
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