Implementation Project Manager

Nelnet Business Services (NBS), a division of Nelnet Inc., provides payment technology, education services, and learning management solutions to education and faith‑based organizations, serving more than 1,300 higher education institutions, 11,500 K‑12 schools, and 3,500 churches worldwide. NBS’s culture of service and innovation empowers our customer communities to thrive and creates lasting partnerships.

• Define and clarify project scope, requirements, and objectives; initiate and manage end‑to‑end implementation projects.
• Facilitate project meetings with clear agendas and actionable outcomes; timely escalation of issues.
• Drive project timelines to meet milestones and deliverables within agreed schedules.
• Document communications, action plans, processes, issues, and resolutions thoroughly.
• Conduct interactive workshops to demonstrate system functionality and best practices.
• Configure platform settings based on client requirements; perform functional and integration testing.
• Troubleshoot technical issues and coordinate with internal data‑integration teams.
• Deliver online and in‑person training for client staff; prepare user guides and training materials.
• Develop workflows, processes, and procedures for new products or services.
• Collaborate with internal teams to resolve issues, optimize implementations, and advocate for customer priorities.

Bachelor’s Degree (BA or BS) required; CAPM or PMP certification preferred.

Required:

• 24 years in a system analyst and/or software implementation role.

Preferred:

• 3 years in SaaS implementation, ERP integration, or technical project management.
• Project management experience.
• Experience with SQL, HTML, XML.
• Familiarity with higher education systems and payment processing.

• Strong technical aptitude for system configuration and troubleshooting.
• Excellent organizational, interpersonal, and communication skills.
• Ability to manage multiple projects and deadlines effectively, both independently and as part of a team.
• High attention to detail and quality standards.
• Demonstrated leadership, flexibility, and cooperative attitude.

Pay Range: $50,000 – $55,000. Benefits include medical, dental, vision, HSA, FSA, generous earned time off, 401(k) and student‑loan repayment plans, life and AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance‑based incentive pay, short‑ and long‑term disability, and a robust wellness program.
to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment and make employment decisions without regard to race, color, religion or creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law.

• Business Development
• Project Timelines
• Business Process
• Customer Service
• Client Expectations
• Account Management
• Salesforce
• Client Relationships
• ERP
• Java
• Client Service
• Consultants
• Management System
• Procedures

Employment Type:

Full‑Time
Vacancy: 1
Monthly Salary: $50,000 – $55,000