Application Support Analyst

Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Our Group Functions provide the services that all areas of the business need. This requires a talented and diverse team behind the scenes, who enable everyone at L&G to do what they do best.

Joining us means helping to improve the lives of our customers and contributing to the success of the business every day.

We have a fantastic opportunity for an Application Support Analyst to join us in Hove!

You will play a key role in the analysis and resolution of incidents and service requests, from both internal and third‑party applications. You’ll also work closely with colleagues across the business to provide exemplary technical support in addition to administering the back end of the applications.

If you are looking for a role where you can utilise your analytical skills and gain exposure in a Dev Ops environment, then this could be the ideal opportunity for you!

• Technical Support: providing technical IT support for Group Functions IT applications
• Monitoring and managing the escalations queue: ensuring service requests and incidents across the application estate are dealt with in a timely manner, supporting the triage of incidents and carrying out Root Cause Analysis
• Data amendments to our Back Office system
  : running regular batch programs and applications maintenance ensuring that global data from source systems is delivered to our users and systems in the correct format and in line with end customer scheduled tasks
• Improvements
  :
  Initiating and conducting system and process improvements including the improvement of process documentation for common tickets
• Knowledge base: Maintaining up-to-date knowledge of Group Functions IT systems
• Adhering to controls and information and IT security policy and procedures
  : controlling access and authorization levels in respect of in scope systems to ensure that only properly authorised users have access to the systems. This will include performing and managing regular re‑certification exercises in accordance with the group wide access control policy and maintaining sufficient audit trail to demonstrate effective controls for validation by internal and external audit
• Applications
  : managing and administering applications as required

Who we’re looking for:

• ITIL foundation desirable or demonstrable equivalent experience at this level in this field
• Ability to understand complex applications and how components work together
• Excellent trouble shooting and problem solving
• IT service management experience
• Experience of technical IT support of ETL and SAS solutions; payment solutions; BACS‑interfacing software; financial reporting; reconciliation / payment applications.
• Experience in any of the following would be beneficial:
  Tableau, SSIS, Power Shell, SharePoint, DB2 Databases, Oracle APEX
• An understanding of Dev Ops and the application lifecycle would be a huge plus!

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax efficient salary sacrifice (permanent employees only)
• There are…