Desktop Support

ABOUT OATH

The City of New York’s Office of Administrative Trials and Hearings (OATH) is the nation’s largest administrative tribunal, holding approximately 400,000 trials and hearings a year. As the City’s central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board and commission. OATH also houses the Center for Creative Conflict Resolution which provides mediation and restorative justice support to City government agencies and the general public, and the Administrative Judicial Institute, a resource center that provides training, continuing education, research and support services for administrative law judges and hearing officers.

OATH’s Information Technology Department is seeking to hire a OATH Desktop Support to provide assistance to all level of users at the different OATH locations throughout the five boroughs. Support services are needed daily to assist in the monitoring, maintenance, and support of desktop and application services throughout the agency.

• Respond and resolve operational technical Incidents and Requests.
• Perform onsite or remote diagnosis and resolution of complex desktop problems. Recommend and implement corrective measures for repairs as deemed necessary.
• Analyze system services, operating systems, networks, and applications to address functionality issues.
• Remain current on cybersecurity trends and intelligence to enhance the security analysis and the identification capabilities for the IT Team.
• Participate in the incident response activities to minimize the impact of cyber incident.
• Collaborate with Technology team members such as Network and Server Teams to troubleshoot, assess, access, and resolve security issues.
• Handle initiatives and special projects as assigned.
• Install, configure, test, monitor, maintain and troubleshoot end-user issues related to software and hardware.
• On-call availability as needed/required. Schedules may include several days per month, after hours and weekend support.

• Proven experience in a customer service focused IT position involving desktop support, desktop engineering and customer service.
• Knowledge of Windows and Mac desktop environments. Microsoft O365, iOS/Android and Pulse Secure.
• Knowledge of Active Directory Users and Computers.
• Experience with remote support.
• Experience with distributed deployment.
• Excellent organizational, time-management and multi-tasking skills, including the ability to take initiative, prioritize duties, and work both independently and within a team.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at (Use the "Apply for this Job" box below)..

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.