Night Audit Associate

Overview

Position: Night Auditor

Major Functions: Responsible for audit functions and to handle all aspects of accounting and controlling of the Hotel operations.

• Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction
• Possesses knowledge of reservation and billing systems, maintains and controls room inventory and availability and possesses knowledge of hotel products, rates, and special programs and emergency procedures
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Follows hotel s credit policies
• Be knowledgeable in all hotel facilities and local area
• Revenue optimization through check in, check out and attentive coordination of hotel services for the guest
• Maintains supplies neat and organized to department standards
• Log/Maintains security of equipment, keys Lost and Found Items, and supplies issued each day
• Provides a professional image at all times through appearance and dress
• Follows and enforces company policies and procedures
• Other duties as assigned by supervisor or management

• Balances room accounts accurately
• Balances room accounts in a timely manner
• Balances cash, credit cards, direct bills, vouchers, and other hotel accounts accurately and on time
• Quickly locates sources of out-of-balance situations
• Makes appropriate adjustments or corrections to accounts
• Prepares accurate and useful reports
• Coordinates audit procedures with a minimum disruption to the front desk computer system
• Computes mathematical calculations accurately
• Keep written logs of no-shows
• Successfully completes daily report to fax to Woodbury Corporation
• Ensures that security cameras are functioning properly
• Completes all Express checkouts

• Solves difficult problems which occur on the job
• Finds better ways to do the job
• Reports unusual guests situations to the next shift
• Asks questions to immediate supervisor when necessary
• Fully understands the computerized reservation system
• Operates the telephone system
• Uses judgement when enforcing hotel policies
• Teaches others how to do the job
• Learns technical information quickly
• Divides attention among several tasks taking place at the same time
• Balances shift accurately
• Accepts opportunities to cross-train for other positions

• Has no unexcused absences
• Gives 2 hours advance notice when absence is anticipated
• Is prompt in reporting to work
• Is prompt in reporting to front desk meetings
• Wears appropriate uniform for the position
• Personal appearance is appropriate for the position
• Works at a rate sufficient to keep pace with the job demands
• Accepts work assignments without complaints
• Help co-workers with their job duties when needed
• Seeks out work assignments rather than wait for a supervisor’s direction

• Able to work independently, ability to prioritize and ability to multi-task
• Ability to type 30 - 35 wpm
• Requires standing/walking/bending throughout shift and able to lift, carry and push up to 75 lbs
• Great customer service skills, verbal, and written skills
• Able to demonstrate problem solving skills and ability to project a positive attitude over the telephone
• Able to work all shifts and flexible schedules including weekends and holidays
• Valid driver s license

Join one of the premiere hospitality organizations in the world. Your main focus will be to help every guest have a memorable stay at our hotel. You can become part of our business family, enjoy competitive pay, an excellent benefits and travel discount package, and opportunities for growth and advancement.

Note:

Per the Americans with Disabilities Act, essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

Responsible for greeting and serving all guests in a courteous and professional manner; ensure guests are satisfied with guest room/suite and general hotel cleanliness, and their stay; respond to guests’ needs and requests; ensure the…