Patient Access Representative Per Diem
Job in
Lincoln, Lancaster County, Nebraska, 68511, USA
Listing for:
Penobscot Valley Hospital
Per diem
position
Listed on 2026-01-23
Job specializations:
-
Healthcare
Healthcare Administration, Medical Receptionist
Job Description & How to Apply Below
Position: PATIENT ACCESS REPRESENTATIVE PER DIEM
POSITION:
Patient Access Representative DEPARTMENT:
Patient Registration and Communication
A. Operations/Clerical
Represents the organization in all interactions with patients, staff, and visitors. Is an active professional member of an environment characterized by cooperation, collaboration, respect, and teamwork. Demonstrates adaptability to change and challenges and appropriately utilizes resources to achieve goals.Maintains adaptability in work schedule to meet patient and department needs.Will be assigned to duties by Manager, but will learn and be expected to be competent in all departmental processes in order to provide coverage or assist with large work volumes or projects.Greet customer with excellent customer service and calm demeanor, obtain the reason for visit to the hospital, and provide appropriate direction.Confirms patient identity by using date of birth and patient’s full name.Gather patient data and input demographic and insurance information into the patient registration system. Verify insurance information and patient demographic information if patient is unable to complete when they arrive (e.g. ER patient).Strive to maintain 5% or less error rate over a 90 day average and complete an accuracy report (registration edits) before ending shift each day.Notify department of patient arrival.Generate the patient’s chart and obtain appropriate signatures as required.Direct or escort patient to the designated department or waiting area. May need to assist in the transport of the patient should they not be able to travel by themselves. May need to seek assistance from the clinical department when necessary if the patient is ill.Answers telephone calls for the department and directs the call to the appropriate department/person.Pre-registers patients for outpatient visits/testing or inpatient admissions.Receive and process cash and credit payments.Order supplies for the department as needed.Coordinates multiple departmental visits.Coordinate forms for patient category and make up folder.Count cash at the beginning and end of each shift and document.Run reports on census (Final census reports, Room changes, etc.)Operate switchboard; transfer calls to appropriate departments.Monitor ambulance service radio.Operate in-hospital emergency line and page emergency codes as needed.Operates Ipad Communication System.Operate overhead paging system.Operates beeper system.Review scheduled patients’ list at time of scheduling and at least one week prior to visit to determine if required authorization, referrals, or quantity of visits is present.A)
Contacts patient to verify all demographics, verify current insurance information, pre-register patient and provide guidance and direction for arrival at PVH.
B)
Discuss payment arrangements for deductible and co‑pays. Notify PVH Patient Financial Representative and/or Collector of self‑pay accounts. Use the PLE (Patient Liability Estimator) available through Trubridge to determine patient financial liability amount due.
Obtain authorizations/referrals/patient signatures as needed including ED, Observation, Swing Bed, Inpatient follow up tests, imaging, surgical, laboratory, and outpatient testing.Work with ancillary departments regarding referrals and authorizations.Document all conversations regarding prior authorizations/referrals with providers and insurance companies. Obtain call reference number’s, individual names, dates and times. Enter the information as a note on the patient’s account.Coordinate with Case Management on observation/inpatient authorizations. Promptly complete the appropriate sheet, email case management with pertinent information.Maintain patient status information in the computer system.Review and scan observation and inpatient authorizations to patient’s account.Review all previous day’s registrations to verify insurance information present is correct. If none is listed, investigate to determine patient is not insured.Maintain authorizations and referrals filing system or database to review upcoming scheduled testing.Assist with updating and correcting patient accounts.Quality Improvement:
Actively participates in the…
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