Excellence Consultant; Clinical

Performance Excellence Consultant (Clinical)

General Summary
The Performance Excellence Consultant is an improvement practitioner responsible for leading the adoption of the Bryan Health Improvement System by developing people and processes with the capability for effective, sustainable improvement and patient‑centered performance. Facilitates activities and coaches the organization on the principles and methods of operational excellence in the areas of strategy deployment, visual management, scientific problem solving, and standardization.

Uses proven process improvement methods from Lean, Six Sigma and other sources to optimize the value and experience delivered to our customers by reducing variation and waste. Models the ideal behaviors necessary for an effective management system and culture of continuous improvement.

• Commits to the mission, vision, beliefs and consistently demonstrates our core values.
• Partners with administration at all levels, physicians and staff throughout the organization in applying our organizational alignment process to develop and implement improvement plans and goals, based on organizational strategic priorities, initiatives, and goals (operational performance, regulatory compliance, revenue cycle, growth). Also includes the Bryan Health Improvement System and Performance Excellence Office improvement plans.
• Leads project teams including selecting participants; developing charter/scope and targeted outcomes; developing stakeholder engagement; leading the application of improvement principles and methods; ensuring effective results monitoring; coordinating the action, follow‑up, and spread plans; holding participants accountable for outcomes and assignments; and coordinating meeting details and logistics.
• Facilitates all types of necessary activities to support improvement including training, rapid improvement events, PDSA projects, coaching cycles, executive presentations, data science and team meetings.
• Leads the use of data science to measure the impact of improvement activities by defining appropriate process and outcome metrics, determining valid and reliable collection strategies, abstracting the data from departments or stakeholders, analyzing data to create actionable information using statistical techniques, and developing visually effective reports and presentations.
• Proactively identifies new regulations or requirements that may benefit from the implementation of standard work or the reevaluation of the current state and partners with the appropriate leaders.
• Facilitates the identification, validation and effective spread of best practices (sourced internally and externally) across clinical and non‑clinical departments to accelerate our improvement journey.
• Fosters innovation, collaboration, obstacle validation, and root cause analysis within improvement teams to develop effective and sustainable countermeasures to complex problems.
• Develops communication plans and communicates extensively with key stakeholders; crafts messages, presentations, reports, memos, emails, etc. tailored to the appropriate target audience and desired outcome.
• Collaborates on Bryan Health Improvement System assessments of behavior, processes and results at all levels of the organization through gap identification, root cause analysis, action planning and report‑outs.
• Supports the development of training materials, educational workshops, processes, standard work, tools, and templates to support the Bryan Health Improvement System, improvement teams, and the Performance Excellence Office.
• Engages in extensive and continuous personal growth/development in the topics relevant to operational excellence through a combination of self‑study, attendance at in‑person or virtual education offerings, coaching/mentoring, and professional affiliations.
• Conducts ongoing benchmarking of current operational excellence news, educational opportunities, trends, research, and results at both the regional and national/international levels in healthcare and other industries.
• Performs other related projects and duties as assigned.

• Serves as a clinical advisor to the…