Collections Operational Lead

Collections Operational Lead

INTERNAL, CURRENTLY EMPLOYED WITH NCBB APPLICANTS ONLY

Nebraska Community Blood Bank (NCBB.ORG), a division of Innovative Blood Resources ((Use the "Apply for this Job" box below).), has been saving and sustaining lives since 1968. We are dedicated to connecting people who need life‑saving blood with generous volunteers who give. Operating 4 donor centers and conducting dozens of blood drives each month, we are proud to be an independent nonprofit that supplies over 20 area hospitals and clinics with life‑saving blood‑from our community, for our community.

This position ensures that daily functions at a collections operation are completed correctly each day. This includes ensuring all procedures (open/close, QC, donor screening, phlebotomy, automation, special collections) follow department and organizational SOPs and are in compliance with all regulatory standards. This also includes ensuring blood donors are processed efficiently with the highest level of customer service. The Operational Lead also provides daily work direction to collections employees scheduled, which includes coaching team members on SOPs, policies, job performance, customer service skills and professionalism.

The Operational Lead is required to competently perform donor screening and phlebotomy procedures as necessary to maintain efficiency at a collections operation.

Schedule: Flexible schedule with rotating weekends.

• Provides daily supervision of a collections site
• Ensures all donor collections processes are performed per SOP
• Manages donor flow and troubleshoots donor scheduling issues
• Addresses customer service issues and initiates service recovery
• Maintains proper stock levels of supplies at collections site
• Communicates pertinent information to collections staff at site daily
• Troubleshoots equipment/ computer issues at site with the help of IT and Materials Management
• Performs collections procedures to maintain efficiency at operation
• Performs whole blood, special, and automation collections in accordance with applicable policies and procedures
• Follows safety procedures
• Provides excellent customer service to donors, patients, and sponsors
• Provides coaching to collections staff at site
• Addresses any policy/SOP deviations observed with collections staff
• Assists with venipuncture adjustments
• Attends meetings and training sessions as scheduled

Full Benefits Including:
Medical, Dental, Vision, PTO, EST, and Retirement Plan

Education: HS Diploma or equivalent and specialized training beyond HS (phlebotomy, medical assistant, EMT) or other post‑secondary program. Prefer medical or health care academic program or coursework.

Experience: Two and one half (2.5) years of total experience in health care or customer service. Minimum of 6 months experience in a blood center, plasma center, or other highly regulated environment.

Other: Phlebotomy, Medical Assistant Certificate or EMT preferred. Valid Driver's license. Excellent communication skills, both verbal and written. 6 month experience in a lead or supervisor role preferred. Teamwork and working with others. High level of problem solving/ critical thinking skills. Intermediate computer skills.