Client Relationship Consultant ; Banker - Douglas Square, MO

Client Relationship Consultant 2 (Banker) - Douglas Square, MO

U.S. Bank

At U.S. Bank, we’re on a journey to help customers and businesses make better financial decisions and support our communities. A career with U.S. Bank offers a wide range of opportunities to discover what makes you thrive at every stage of your career.

Client Relationship Consultants build relationships with customers through multiple channels— in-person, by appointment, and virtually—providing the best possible counsel while adapting a digital-first mindset. They assess customers’ banking needs, obtain and process account information, educate clients on available deposit and loan products, and recommend solutions based on each customer’s goals.

They proactively outreach and follow up, ask questions, learn about financial needs and channel preferences, maintain knowledge of consumer and business banking products (including digital) and provide consistent, optimal client experiences. They collaborate with branch team members, open new accounts, process service requests, and submit credit applications.

Position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check.

• High school diploma or equivalent
• Typically a minimum of three to four years of retail banking experience or equivalent experience and training

• Proven ability to build and foster relationships through proactive outreach and follow-up
• Effective engagement and communication with clients
• Thorough knowledge of bank and branch policies and procedures
• Strong customer service and interpersonal skills
• Experience demonstrating digital products and self-service technologies
• Ability to explore and identify customers’ true needs using a digital-first mindset
• Basic level of proficiency in making appropriate recommendations that meet customer needs both reactively and proactively
• Experience in the financial services industry preferred

Accommodations for disabilities are available during any part of the application or hiring process.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (2–5 weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise required by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all U.S. facilities.

Salary range: $20.00 – $22.50 per hour. (Actual range may differ based on location.)

Posting may be closed earlier due to high volume of applicants.

Seniority level:
Associate

Employment type:

Full-time
Job function:
Consulting, Information Technology, and Sales
Industry: Banking