Field Service Engineer

Field Service Engineer – Omaha, NE

Shimadzu Scientific Instruments is looking for a Field Service Engineer to join our team and play a vital role in providing exceptional service and support for our analytical instrumentation.

• Our Culture – A work environment that values diversity, inclusion & belonging
• Competitive Compensation – Day 1 benefits & competitive salary
• Retirement Benefits – Matching 401K & profit‑sharing program
• Professional Growth – Clear pathways for career, leadership & personal development
• Health Benefits – Flexible spending / health savings accounts
• Work‑Life Balance – Generous & front‑loaded paid time off plan
• Education – Tuition assistance program for both graduate and undergraduate levels
• Insurance Perks – Pet insurance, identity theft protection, pre‑paid legal & critical care benefits, generous company‑paid life insurance & short‑term disability programs
• Work Flexibility – Business casual dress attire & casual (jeans) Friday
• Employee Engagement – Employee resource groups to network, build community & enhance career and personal development

• For service, technical support, marketing & sales roles: incentive and/or commission plan.
• For employees residing in Connecticut, Massachusetts, New Jersey and California: cost‑of‑living adjustment (COLA).

In this role you will be responsible for a variety of service‑related functions, including repair, maintenance and performance verification of assigned products, demo equipment and instruments returned from customers.

• Provide daily repair and maintenance support for assigned products.
• Conduct in‑house bench repairs while primarily handling field service calls with limited supervision.
• Travel within the local region (including day and overnight trips) to support customer needs.
• Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.

• Associate degree in Electrical Engineering or Technology; a bachelor's degree is preferred.
• At least four years of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA or similar instruments.
• Strong technical knowledge and understanding of these technologies.
• Excellent communication and customer relations skills.
• Willingness to travel at least 50%

This full‑time, non‑exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays & 3 paid floating holidays (California and Puerto Rico residents receive state‑mandated sick leave instead of personal days). After one year, you will also be eligible for a generous short‑term disability program with the company covering 100% of monthly premiums.

The starting salary range for this role is $75,000 to $77,000 annually, paid semi‑monthly. Additional variable compensation includes an incentive plan (10% of base salary) based on company and service performance, paid semi‑annually in April and October. A year‑end discretionary bonus may also be awarded based on overall company performance.

This position includes a company car with a fuel card (with a $55 per pay deduction for personal use) and a company‑paid cell phone, which remains company property but can be used for personal purposes.

Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, please .

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