Field Services Engineer

The purpose of this position is to support and improve business and operating results by providing the maintenance and repair of all imaging equipment . The position has direct impact on the delivery of quality customer service.

• Capable of learning to service a combination of the Cassling imaging product line including Rad/Fluoro, MR, CT, Cath/Angio and Nuclear.
• Repair imaging systems and other related equipment and accessories.
• Perform periodic maintenance inspections as per manufacturers specifications.
• Perform initial calibration and certification of newly installed systems
• Responsible for completing all appropriate and necessary documentation associated with equipment installation, maintenance, service and parts replacement.
• Coordinate efforts with service and sales management to anticipate future service needs.
• Performs all job requirements with appropriate level of supervision.
• Parts inventory to be maintained per company policy and procedure including timeliness of parts return, etc.
• Company vehicle to be maintained in a professional manner.
• Perform other duties and responsibilities as assigned or required by manager.
• Must be willing to provide the following information to hospitals upon request: immunization records, drug screening, background check, training records.
• Required to remain drug free and abide by the Drug Free Workplace Policy.
• Required to travel to training locations by airline, which may include locations outside of the United States. Proper documentation to leave and re-enter the country is required.
• Maintain acceptable DMV (motor vehicle) record as described in Fleet Policy.
• Carry a cell phone and work “on call.”
• Required to be available for scheduled and unscheduled service calls on a 24X7X365 basis. Certain circumstances, i.e., vacations, personal/family emergencies, etc. are exceptions and coverage must be arranged between the employee and his/her manager.
• Work long hours, which are not always scheduled or structured.
• As an integral part of all business functions, interacts with employees, customers and vendors as part of a team to assist with and facilitate the delivery of quality service and helps to create a work environment conducive to solving problems.

• Minimum of a two-year degree in electronics (Technical school or Associate’s Degree) or equivalent.

• Successful completion of any appropriate Manufacturers’ training (1-6 weeks in duration)
• Proficient use of hand tools required.
• Work with required equipment.
• Communicate technical information to non-technical audiences, orally and written.
• Good interpersonal skills.
• Good attention to detail.
• Able to work in a relatively unstructured environment in which priorities constantly change.