Funeral Receptionist

About the role:

Our funeral service teams work hard to provide a personal and professional service across Lincolnshire, where we have been supporting the bereaved for over 150 years. Showing compassion and empathy and delivering the highest standards of professional service, we support our customers through what can be one of the most difficult days of their lives.

Our Funeral Receptionists are compassionate and dedicated colleagues, who advise and support our clients when they come into contact with the branch regarding the funeral arrangements for a loved one. Working closely with the rest of the funeral service team you’ll be making a real difference to your local community through helping to carefully guide your bereaved families through the funeral process.

• Being the first point of contact for clients and visitors, welcoming them to the branch in a warm and personable manner
• Handling internal and external queries effectively and efficiently, through telephone calls, e-mails and letters
• Assisting with the maintenance of premises, keeping them secure, neat, and tidy to offer the right first impression for visitors to your branch
• Maintaining relevant digital and paper records along with other general administrative duties to provide a timely and accurate service to clients, contacts and colleagues

INDMP

Do you possess a passion for customer service and excellent communication skills? Are you an empathetic and good team player? If so, we have a fulfilling opportunity for you! Whilst previous administration experience would be a bonus, it’s not essential as we’ll support you with specialist training from day one! You’ll need to demonstrate:

• A genuine passion and care for clients and their experience, demonstrating excellent customer service in any given situation
• Excellent interpersonal, written and verbal communication skill
• The ability to build dependable relationships with both clients and colleagues
• A keen eye for detail to accurately record information whilst maintaining confidentiality
• A good level of computer literacy and proficiency with Microsoft Office software

When applying for this position you should recognise that respectful care of the deceased forms a large part of our services so, you’ll need to be comfortable in the presence of the deceased and in support of our clients. Please note that the successful candidate for this role will be required to complete a DBS check before joining our team.

In addition to working for a successful co‑operative business, we offer our colleagues fantastic benefits, including:

• 30 days annual leave (including bank holidays) (pro‑rata)
• Pension scheme (with up to 12% employer contributions)
• Generous colleague discount rates across our family of businesses
• Twice yearly discretionary colleague bonuses to reward you for your hard work
• Free tea and coffee provisions for all colleagues during rest breaks at work

We are an “Investors in People – Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community‑focused business, we’ll work together with you to shape your career for the better.

From a single store in 1861 we have grown to be one of the most successful co‑operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We’re owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivate us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more!

Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on (01522) 533316, or alternatively you can email careersp.

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.