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Strategic Account Associate
Job in
Lincoln, Lancaster County, Nebraska, 68511, USA
Listed on 2026-03-12
Listing for:
Crete Carrier Corporation
Full Time
position Listed on 2026-03-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Provides customer service within a defined customer base while conferring with necessary departments across the organization to ensure customer expectations are met.
Role and Responsibilities- Manages customer base and provides service that meets or exceeds expectations.
- Coordinates with various departments in order to develop and maintain profitable traffic lanes.
- Solicits outbound freight for both primary and secondary lanes.
- Enters available loads with all required information to properly dispatch and pick up the load, create the freight bill, and supply the customer with any necessary EDI information.
- Schedules loading and unloading appointments in order to meet customer requirements and to maximize driver productivity.
- Monitors all customer specific loads for service issues from the time the load is tendered until it is delivered.
- Discusses customer issues and concerns with the appropriate operations and sales departments when necessary.
- Monitors customer specific trailer poos and confers with appropriate personnel as needed.
- Reviews customer scorecards with customer development leaders and makes recommendations accordingly.
- Manages multiple priorities and deadlines.
- Receives and carries out instructions.
- Manages regular and predictable attendance.
- Performs other duties as assigned
Position Requirements
10+ Years
work experience
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