Customer Service Representative

Anderson Mazda

Anderson Mazda is looking for a Customer Service Representative to join our team. This is a fantastic opportunity for those that have always wanted to learn to be a Service Advisor as there is plenty of potential to learn with this role! We’re a family‑owned business that began in Nebraska 40 years ago. We believe in doing business in a way that builds up the community around us, and we have centered our mission on valuing people.

Anderson Auto Group consists of eight retail locations in Nebraska and Missouri.

• Paid Vacations &
  No Weekends
• Professional Development & Continued Education
• Employee Appreciation Events Such As Cook‑Outs, Outings, and Contests
• A 401(k) Match
• Medical, Dental, Vision, Life & Disability Insurances
• Employee Discounts on Vehicle Purchases, Service & Parts

• Greets all customers in a professional and courteous manner
• Answer and direct phone traffic in a polite, professional and cheerful manner
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Provide basic information to callers who have general inquires
• Perform follow‑up sales calls on service quotes
• Update and maintain the store scheduler with Service Manager
• Asks for the sale and/or attempts to schedule customers for a service appointment
• Assist the Store Managers and Service Advisors with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication

• Experience with Microsoft Office suite is a plus
• Call center sales experience is a plus
• Excellent customer service, communication and negotiation skills
• Professional personal appearance

As part of our application process, all applicants will be required to pass a pre‑employment drug screen and background check. Applicants must be at least 18 years of age and be authorized to work in the U.S. A valid driver’s license is also required. Anderson Auto Group is EEOC compliant.