Operations Customer Service Rep
Job in
Lincoln, Lancaster County, Nebraska, 68511, USA
Listed on 2026-01-22
Listing for:
Crete Carrier Corporation
Full Time
position Listed on 2026-01-22
Job specializations:
-
Customer Service/HelpDesk
-
Transportation
Job Description & How to Apply Below
Position Summary
Ensures excellent customer service through timely and accurate processing of orders, communication with customers, and coordination of operational duties.
Role And Responsibilities- Solicits outbound freight in order to manage network balance while maintaining a high level of service.
- Interacts with customers and addresses any concerns or issues.
- Forecasts potential customer needs and proactively works to address those needs.
- Responds promptly to customer inquiries and request.
- Processes customer orders with required information to properly pick up and deliver goods.
- Schedules all loading and unloading appointments.
- Tracks all shipments while under dispatch from pick up to deliver.
- Travels as needed.
- Establishes and maintains positive working relationships to meet or exceed customer expectations.
- Receives and carries out instructions.
- Manages regular and predictable attendance.
- Performs other duties as assigned
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