Dispatcher, Customer Service​/HelpDesk

Working under general supervision of a Dispatch Supervisor, incumbent receives incoming emergency and non-emergency calls requesting police, fire, and EMS assistance. Operates telephone, radio and computer-aided dispatch (CAD) systems and dispatches emergency units and/or personnel in response to requests for assistance. Coordinates communications during field activity and relays information to appropriate department, public safety officials or other agencies. Also, maintains records, typing and filing.

Ability to work well under pressure, during both routine and intense emergency situations with the ability to remain calm, communicate effectively with callers and emergency responders. High attention to detail, strong customer service skills, and familiarity with campus and city geography is highly desired. Ability to multitask and work with frequent interruptions is paramount.

Ranked as one of the best employers in the state of Nebraska
, the University of Nebraska is committed to providing a work environment and culture that fosters personal and professional success and satisfaction. By joining our team, you will be given opportunities to grow as an individual and contribute to the significant impact that we make within the University of Nebraska community and Nebraska's economy each year.
We invest in our employees:

• Vacation, sick, and holiday pay
• Medical, dental, and vision insurance
• No-cost life insurance
• Employee Assistance Program
• Retirement plans with University match
• Tuition assistance for full-time employees and dependents
• Continuous improvement and innovation
• Professional development through training and education
• And much more!

• High School education or GED.
• Experience with multi-line phone system, customer service, and computers.
• Typing speed of 30 wpm or greater.
• -line phone system knowledge, customer service skills, and basic computer and keyboarding skills.

The following qualifications are preferred but not required:

• Relevant coursework, or specialized training beyond high school.
• Previous experience working with public safety communications.
• NCIC Certification
• Use of a computer aided dispatch (CAD) and multi-channel public safety radio system.
• Experience in using GIS and the monitoring of security equipment.
• Familiarity with police records and property management.
• Use of NCIC.

If selected for this position and a verbal offer is accepted, the final written offer will be contingent upon the successful completion of the following required pre-employment check(s):

Campus Name:
University of Nebraska Lincoln (UNL)

For questions or accommodations related to this position contact:
Brittany Kruckman; bkruckman2

Special Instructions to Applicant:
Click on "Apply Now". Create or login to account. If current employee, click on Employee login.

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment.