Partner Governance Manager

Overview

Vodafone Three
:
Partner Governance Manager

Location: Reading, Newbury or Stoke + Hybrid/Homebased Working

Salary: Excellent basic salary plus bonus and Three benefits

Duration: Permanent

Hours: Full-time 37.5 hours per week (core hours may apply) / hybrid working pattern as agreed with the line manager

We’re creating a network the UK can count on and building a workplace where diverse perspectives are welcomed and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares about customers, colleagues, and the future we’re building.

This role ensures outsourced partner services comply with contract terms and identifies improvement measures for Vodafone Three. It operates the partner relationship framework, monitors performance through governance forums, and recommends contract amendments. Responsibilities include leading QBRs/MBRs, facilitating audits, and managing service-related risks in collaboration with the Commercial Business Manager.

• Lead and manage the contact centre governance team, setting the ambition, roadmap, and providing full oversight of governance activity
• Ensure outsourced services meet contractual obligations and drive improvements to align with Vodafone Three standards
• Implement and manage the partner relationship framework to deliver contractual performance metrics
• Facilitate partner governance forums, including QBRs and MBRs
• Monitor contractual performance and recommend amendments based on results, risks, and operational insight
• Support partner contract changes and RFP strategy
• Coordinate and facilitate independent audits of outsourced partner services
• Jointly manage service and partner risks with the Commercial Business Manager
• Contribute to DRACC processes, ensuring all relevant risks are captured and recorded in the official risk register

• Experience managing outsourced service providers, ensuring delivery aligns with contractual obligations and identifying improvement opportunities
• Ability to monitor and report on partner performance against KPIs and contractual metrics through governance forums and dashboards
• Ability to coordinate cross-functional stakeholders and ensure audit readiness and transparency
• Knowledge of enterprise risk management practices, including risk identification, escalation, and documentation

What we offer

We offer competitive pay, bonuses, up to 28 days off plus bank holidays, and paid personal days (pro-rata). Benefits include discounts, pension, and development tools.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards.

We welcome candidates with diverse backgrounds. If you require reasonable adjustments during the interview process, please contact the recruiter. For guidance, email

We use AI in parts of our business to boost innovation and efficiency. During the interview, rely on your own knowledge and be authentic. We’re looking for genuine candidates and want to get to know the real you.