Document Technology Client Specialist

Overview

Situs

AMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At Situs

AMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

This new role in a growing part of Situs

AMC’s business serving internal groups and external clients with document technology solutions. This role performs the following duties personally or through Situs

AMC department supervisors and representatives. This role will ensure that client relations are positive experiences which increases their satisfaction with Situs

AMC products and services. This role will also be responsible for fulfilling and monitoring the delivery of document technology products, services, and programs to Situs

AMC clients using OCR, AI, Acuity, Doc Acuity, or other tools. Duties include working directly with clients and internal partners/departments to ensure document technology clients are receiving desired services timely and with quality. Document technology offerings include but are not limited to executing on document classification services, delivery of data extraction services, delivering documents and data to clients via agreed upon portals, or powering other document enabled offerings that may power a secondary market transaction.

They may also include supporting Doc Acuity clients. An understanding of Situs

AMC operations, products and services, client needs, as well as some industry knowledge is required for this role.

• Acts within alignment of security roles.

• Work with other departments to ensure clients are experiencing a positive partnership

• Develops and maintains client working relationships

• Diligent contact/follow up with clients and internal partners

• Acts as external client advocate with internal partners

• Liaise and communicate progress between sr. management and other internal team members and stakeholders

• Facilitates service orders with clients which may include delivery of document, data, or other reporting

• Monitors production throughput and quality of outputs to ensure client service levels are met or exceeded

• Works with client and Situs
  
  AMC internal partners to manage the quality delivery of all services provided to the client

• Promotes services to existing clients

• Consults with internal teams and communicates client and market requirements/product features

• Other activities as may be assigned by your manager

• Bachelor's degree in related field or equivalent combination of education and experience

• Intermediate-level support staff with 2-4 years of relevant experience.

• Two to three years’ experience in mortgage industry preferred

• Prioritizes and plans work activities

• Time management skills

• Gathers and analyzes information skillfully

• Expresses ideas and thoughts verbally and written forms

• Exhibits good listening and comprehension

#LI-AS1 #LI-Remote

Note:

This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. Situs

AMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to Situs

AMC in any manner will be considered Situs

AMC property, and Situs

AMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

The annual full time base salary range for this role is

$52,000.00 - $70,000.00

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a…