Relationship Manager, Community Banking

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The Community Banking Relationship Manager (RM) will deliver advice and value for business customers. They will enable business customer growth and retention in line with credit and risk strategies. The Relationship Manager will “bring the bank to the customer” by connecting business customers with appropriate products including, but not limited to, commercial deposit accounts, payment products, treasury services, business planning, and credit accounts.

• Customer Relationship Management:
  Help customers be successful by understanding customer needs and matching with FNBO solutions. This will be achieved by alignment with “how we will consistently get the work done” through the Wholesale Banking Group Behaviors.
• Proper use of Salesforce.
• Proper use of Precision Lender.
• Collaboration.
• Full adaptation to the new way of working in nCino.
• Be respectful of other roles and processes.
• Business Development
  
  Activities:
  
  Build a portfolio of business customers by delivering advice and value. Build centers of influence such as attorneys, accountants, and other needed referral sources.
• Guide, direct, and facilitate solutions across all product specialties of the bank for business customers.
• Participate and be involved as an active community member.
• Identify new business customer opportunities and solutions aligned to match customer needs.
• Oversee portfolio quality focused on growth and retention in line with credit risk.
• Facilitate product partners and support teams based on customer needs.
• Negotiate terms and options with customers.
• Qualify and document opportunities.
• Set expectations with customers regarding timeline and product document requirements.
• Leverage technology and tools consistently for data quality.
• Use sales and prospecting tools and processes effectively.
• Cross-functional working relationships:
  Partner with others across the enterprise to optimize referral opportunities to meet the needs of the business customer.
• Collaborate with partners across the enterprise to fully optimize meeting the needs of the business customer to accelerate income and growth.
• Compliance:
  Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to job duties.
• Complete compliance training and adhere to internal procedures and controls as required.
• Report any known violations of compliance policy, laws, or regulations.
• Report any suspicious customer and/or account activity.
• Professionalism/Attendance:
  Exhibit professional behavior and promote positive working relationships. Maintain regular and predictable attendance.

• Bachelor’s Degree.
• 5+ years of successful commercial lending relationship management experience.
• Ability to build and grow a diverse portfolio of business products with growing entrepreneurial businesses.
• Customer-focused thinker.
• Strong customer and people relationship skills.
• Proficient credit analysis knowledge and skills.
• Proven experience prioritizing and handling multiple customer relationships at the same time.
• Must possess unrestricted work authorization and not require future sponsorship.

Compensation range (base pay): $88,067.00 - $. Final compensation offer may vary from the posted hiring range based upon work experience, education, and/or skill level.

The incumbent in this role will work onsite at the posted location. The onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. Work location is subject to change based on business needs.

• Medical, Dental, Vision Insurance
• 401k with matching contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here:  For additional information regarding compensation and benefits, e‑mail FNBO at  Include the job number in the subject line.

Job number: R-

FNBO believes that the quality of our employee experience is at the heart of our customer…