Manager Inside Sales

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities.

Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit

As an Inside Sales Manager, you will lead a dynamic team of Material Handlers and Order Fulfillment Specialists (OSRs) who are dedicated to reviewing accounts, ordering products, and ensuring timely shipments to retail. Your role will encompass:

• Develop Expertise:Gain a thorough understanding of internal systems and reporting tools, and train your team to use them effectively.
• Mentorship:Train, mentor, coach, and supervise OSRs and warehouse staff.
• Policy Implementation:Develop and implement policies and procedures related to order processing to ensure efficiency and accuracy.
• Collaboration:Work closely with field sales staff to ensure Lottery Sales Representatives (LSRs) have the necessary supplies and support.
• Incentive Management:Administer the OSR sales incentive plan and track operating costs, including outbound shipping.
• Daily Direction:Provide daily guidance to your team, delegate responsibilities, and ensure cross-training.
• Hiring:Manage the selection and hiring of new staff as needed.
• Leadership by Example:Lead by example, effectively manage conflicts, and communicate transparently.

• Product Knowledge:Develop a thorough understanding of the organization’s products, services, policies, and systems, as well as those of the Nebraska Lottery.
• Resource Allocation:Prioritize and allocate resources effectively.
• Inventory Management:Track and manage inventory levels of supplies and display materials, ordering replenishments as needed.
• Flow Adjustment:Evaluate and adjust the flow of products to retail.
• Returns Management:Manage product returns as part of inventory control.
• Process Improvement:Evaluate and implement improvements to sales programs and processes, including account management, inventory flow, and shipping cost efficiency.
• Sales Tools:Utilize sales automation tools and reporting programs.
• Game Closures:Evaluate and recommend game closures for product flow and sales optimization.
• Logistics Planning:Develop and implement logistics and storage plans to maximize warehouse efficiency.
• Machinery Operation:Operate warehouse machinery (forklift, pallet jack, etc.) as needed.

• Experience:Retail sales experience.
• Education:Bachelor’s Degree in business, sales/marketing, or a related field preferred, or at least 3-5 years of experience in sales, marketing, and merchandising.
• Licenses:Valid driver’s license and a good driving record.
• Background Check:Ability to pass a criminal background check.
• Technical
  
  Skills:
  
  Proficiency with computers and mobile devices, including business applications software.
• Communication
  
  Skills:
  
  Ability to speak clearly…