Operations Analyst & Project Lead - FACTS - NBS

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The Operations Analyst and Project Lead identifies trends and areas of opportunity within FACTS Operation Teams through analytical thinking, problem solving, and creating reports. This position makes recommendations based on findings and leads projects to foster an environment of continuous improvement. This position will be instrumental in implementing AI and technology solutions to drive efficiencies.

• Maintain and continuously update the Operations Portfolio, ensuring all projects, initiatives, and process improvements are accurately tracked and documented.

• Lead the development, implementation, and ongoing enhancement of dashboard reporting solutions to support operational visibility and strategic decision-making across FACTS Operations.

• Track and forecast trends through developing regular reports and visualizations.

• Interpret data and analyze for trends, correlations, and other key characteristics.

• Create and present materials and reports designed to aid or support business decisions.

• Provided strategic recommendations for improving processes, efficiencies, and policies based on findings supported by research and data analysis.

• Organize and facilitate external communications.

• Facilitate conversation to identify areas of improvement and define policies.

• Commitment to continued learning and implementation of new tools to maximize reporting capabilities.

• Identify, participate in, and facilitate projects.

• Communicate between Operations Departments, as well as other NBS Departments.

• Ensure data integrity by identifying and performing regular audits in various platforms, including the FACTS CRM.

• Evaluate and lead projects to drive implementation of technology and AI tools.

Bachelor’s Degree in business-related field or equivalent experience.

• 2 years of experience in related field or commensurate education.

• 2 years of experience working within FACTS operating systems.

• CRM software experience preferred.

• Ability to thrive working both independently & collaboratively.

• Ability to learn quickly and work independently.

• Strong verbal and written communication skills.

• Strong critical thinking and decision-making skills.

• Highly accurate with attention to detail.

• Excellent project management skills.

• Advanced computer skills with various applications, including Microsoft Excel formulas, charts, and Pivot Tables.

• Knowledge on AI and technology solutions.

Salary range for this role is: $50,000-$60,000

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.  to learn more about our benefits: LINK () .

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national…