Administrative Associate

important note: only candidates who have a permanent principal administrative associate civil service title or who are reachable on the current paa exam 1128 will be considered for an interview. Please include your employee identification number (ein) or list number when applying and indicate in your cover letter if you are a permanent principal administrative associate.

nyc department of finance (dof) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

dof’s customer operations division has oversight of the department of finance business centers, city register’s office, and the land records, adjudication, and collections divisions. Customer operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by dof. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and environmental control board summonses.

the adjudication division is responsible for conducting hearings on all parking and camera violations issued in new york city. It hosts in‑person hearings in the business centers and conducts hearings by mail, web, and mobile app. In addition, the judges hear appeals of parking ticket determinations, and a special unit for commercial adjudications conducts hearings and appeals on tickets issued to commercial vehicles.

adjudication’s hbm/hbw unit is charged with implementing the mayor’s vision of virtual hearings. This process provides customers with the option to request a virtual hearing, and avoid the need attend in‑person city hearings. This is an ongoing project which involves training for all the staff and administrative law judges alike on how to use a new virtual system.

• serve as a liaison to vendors and internal partners (it, other dof divisions, etc.) to resolve any hbm/hbw/mobile, appeals, and advocacy issues and ongoing automation projects.
• communicate with vendors, request quotes for upcoming fiscal years, create it tickets for staff, and keep track of outstanding items.
• assist with the quality control of unit processes.
• handle all administrative issues for the unit including, but not limited to, time and leave, payroll, log in credentials, and other computer access issues.
• serve as a backup citytime time and leave coordinator and/or approver, for the unit.
• responsible for the compilation of all data and daily maintenance of the unit's statistical spreadsheets.
• generate daily, weekly, and monthly reports for the unit.
• assist with special projects and assignments, at the chief administrative law judge's request.

• a baccalaureate degree from an accredited college and three years of satisfactory full‑time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty;
• an associate degree or 60 semester credits from an accredited college and four years of satisfactory full‑time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in “1” above;
• a four‑year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and five years of satisfactory full‑time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in “1” above;
• education and/or experience equivalent to “1”, “2”, or “3” above. However, all candidates must possess the one year of administrative or supervisory experience as described in “1” above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory…