Volunteer Coordinator

Position Summary

The Volunteer Coordinator is responsible for fostering community engagement and supporting organizational growth by cultivating meaningful volunteer relationships and promoting a positive volunteer experience across multiple locations.

• Work onsite at all three locations in person (Lincoln shelter, Maryville office, thrift store).
• Oversee 500+ active volunteers.
• Weekly and monthly newsletters to volunteers.
• 24‑hour response time to all volunteer inquiries and applications.
• Pursuing new volunteers through different platforms.
• Work off‑site community outreach events to find new volunteers.
• Oversee and manage the foster volunteer program alongside the Animal Care Team.
• Coordinate all volunteer appreciation events and programs across multiple departments and programs.

Adaptability – Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.

Communications – Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Cooperation – Displays positive outlook and pleasant manner. Establishes and maintains effective relations. Exhibits tact and consideration. Offers assistance and support to co‑workers. Works actively to resolve conflicts. Works cooperatively in group situations.

Customer Service – Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Dependability – Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.

Problem Solving – Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Education/Experience

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

Language Ability

• Read and comprehend simple instructions, short correspondence and memos.
• Write simple correspondence.
• Effectively present information in one‑on‑one and small group situations to customers, clients and other employees.

Mathematical Ability

• Add and subtract two‑digit numbers and multiply/divide with 10's and 100's.
• Perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

• Apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Deal with problems involving a few concrete variables in standardized situations.

Computer Skills

• Ability to work with multiple different software platforms, including but not limited to Google Docs, Excel, Sharepoint, Dropbox, shelter management software platforms, and event planning platforms.

Certificates and Licenses – A certificate relating to animal welfare or volunteer coordinating is preferred, but not required, to apply for this position.

This job has no supervisory responsibilities.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level is usually moderate.

There are cats located at all facilities; individuals with allergies to dander and cats should consider this before applying for the position.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to SIT, STAND, WALK; USE HANDS OR FINGERS, HANDLE, OR FEEL; REACH WITH HANDS AND ARMS; CLIMB OR BALANCE; STOOP, KNEEL, CROUCH OR CRAWS; TALK OR HEAR. The employee must frequently lift and/or move up to 50 pounds.

The above job description is not intended to be an all‑inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.