Relationship Manager

Overview

Ion Bank is committed to exemplary customer service and building lifetime relationships by partnering with customers to identify and achieve financial goals. We live by our Service Standards every day.

As a result of Ion’s continued growth, the bank offers robust development programs, values community involvement, and encourages volunteerism. Apply now to join the Ion community!

Job Type: Salaried, Full Time 40 Hours

Bank

Hours:

Monday, Tuesday, Wednesday 9a – 3p;
Thursday 9a – 5p;
Friday 9a – 5p;
Saturday 9a – 12p

The ideal candidate will demonstrate high standards of behavior consistent with Ion’s service Philosophy of Safety & Security, Accuracy, Responsiveness, Friendly, Personalized Service. This individual thrives in a teamwork-oriented and inclusive environment.

As a Relationship Manager, you are responsible for providing leadership and management to branch staff, ensuring operational efficiency, excellence in customer service, and the ongoing implementation of the sales process designed to deliver the Bank’s products and services to potential and existing customers while maximizing the branch's growth, competitiveness, and profitability.

• Ensure service standards are continually achieved in areas of responsibility.
• Formulate and execute plans for developing new business and growing existing relationships, including site visits to existing clients, prospecting potential business customers, and other initiatives to support market growth.
• Lead, influence, and proactively work with other department partners to develop market areas.
• Demonstrate knowledge of all bank products and services to identify and satisfy customer needs.
• Interview loan applicants and process and close consumer, mortgage, and commercial loans under the direction of the Loan Officer.
• Exercise administrative control over budget, audit, policy, and procedure issues.
• Develop and promote Bank services and products. Open accounts, cross-sell products and services and make referrals when appropriate.
• Ensure bank security and loss prevention policies and procedures are carried out within the branch.
• Prepare and review performance evaluations and support employee performance objectives to develop staff.
• Participate in banking and civic organizations to promote the Bank's image and visibility within the community.
• Ensure a high level of customer service by branch staff.
• Responsible for branch and employee goal attainment, which supports corporate goals and objectives.
• Required to register with the Nationwide Mortgage Licensing System and Registry (NMLS) and maintain a unique identifying number.

• Maintain working knowledge of Bank policies and procedures, state and federal laws and regulations.
• Responsible for compliance regulations related to this position and receiving appropriate training including but not limited to:
• Bank Secrecy Act (BSA)
• Office of Foreign Assets Control (OFAC)
• USA Patriot Act
• All other applicable compliance regulations identified by subject matter experts.

• Three to five years of retail banking with supervisory or management experience or a comparable combination of education and experience.
• A proven track record of high performance, including Small Business acquisition and cross-partner referrals.

• Health Insurance (Medical, Dental, Vision)
• 401k and Employer Match
• Life Insurance
• Disability
• HSA
• FSA
• Educational Assistance
• Wellness Programs
• Employee Assistance Program
• 15 Paid Time Off Days
• 12 Paid Holidays
• Job Shadowing
• Volunteer Opportunities

Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.