Receptionist, Customer Service​/HelpDesk

Job Overview

The Receptionist maintains high standards on a daily basis as they pertain to customer service within the Reception department. They are responsible for maintaining patient information services at the lobby reception desk and other designated locations. The Receptionist demonstrates positive guest relations to all patients, staff and visitors.

Required:

• High School diploma

Preferred:

• Customer service experience

• Evening Shift, 11:00am-7:30pm each day
• Rotating weekend and holiday schedule
• Full-Time, 40 Hours Per Week

• Greets patients and visitors as soon as they approach the desk in a courteous manner
• Offers assistance and provides accurate information and directions
• Exhibits friendly and helpful behavior by anticipating and responding to the needs of patients and visitors
• Exhibits proficiency in computer use
• Ensures that visitors and callers receive accurate information
• Answers telephone calls promptly and appropriately
• Adheres to department policy regarding transferring calls and disseminating patient information
• Demonstrates telephone courtesy and positive guest relations skills
• Has general knowledge of all department locations throughout the hospital
• Demonstrates good communication and customer service skills as they relate to the patient population served i.e.: infant, pediatric, adolescent, adult and geriatric
• Has knowledge of Hospital Policy regarding courtesy parking
• Has knowledge of Patient privacy policy and procedures
• Checks and assigns vendor passes
• Checks employee s
• Monitors and reports suspicious activity to security
• Assists in the training and supervision of volunteers assigned at the Info desk
• Demonstrates sensitivity and tact in dealing with volunteers
• Assists with any other functions which pertain to the Reception Services and Security department

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Location: 165 Somerset Street, New Brunswick, NJ 08901

Facility: RWJ New Brunswick

Department: Concierge

Pay Range: $17.64 per hour

Job Title: Receptionist

Status: Full-Time

Shift: Evening

Req #:

RWJBarnabas Health is an Equal Opportunity Employer