Sales Support Associate III

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; it requires direct attention to our brand commitment when servicing customers. The goal is to leave a lasting impression on customers through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale, is essential to this role.

• Cash Wrap
  • Greet customers with a smile, eye contact, and your name
  • Interact genuinely and naturally with customers
  • Read cues and determine customers’ needs
  • Conduct email/name capture where permitted by law
  • Maintain accuracy when operating POS
  • Maintain cash wrap organization and cleanliness
  • Suggest multiple add-ons and sell gift cards
  • Maintain cash and POS media accurately and in Coach policy
  • Create a lasting impression by thanking customers and providing a reason to return
  • Represent the Coach brand appropriately
• Stockroom / Warehouse
  • Receive shipment and transfers
  • Notify Store Management when new product arrives
  • Scan cartons/transfers and verify store information
  • Communicate discrepancies to Store Management
  • Process shipments/transfers per Coach standards and time frames
  • Organize and clean stock room daily (including offsite/remote warehouse as applicable)
  • Shift/organize product in stockroom; react to sell-through and make room for new product
  • Manage stock levels/product ownership in back-of-house and sales floor
  • Prepare and conduct regular cycle counts, as directed
  • Participate in store physical inventory counts as scheduled
  • Maintain Company Loss Prevention standards
• Sales Floor
  • Regularly analyze sales floor to assess replenishment needs
  • Replenish sales floor / assigned zone
  • React to sell-through and execute visual merchandising needs
  • Support sales floor activities as directed
  • Communicate information on price points, features/benefits, color, and stock availability
  • Respond to customer requests confidently; partner with sales team or Store Management as needed
  • Uppkeep housekeeping standards

• Drive For Results: Exceeds goals; top performer; bottom-line oriented; pushes self and others for results
• Customer Focus: Dedication to meeting customer expectations; builds trust and lasting relationships
• Creativity: Generates new ideas and connects unrelated concepts
• Interpersonal Savvy: Relates well to all people; builds rapport; uses tact and diplomacy
• Learning on The Fly: Learns quickly; open to change; analyzes successes and failures for improvement
• Perseverance: Energetic and finish-focused, especially when facing challenges
• Dealing with Ambiguity: Handles change and risk; acts without complete information

• Experience:
  
  1–3 years of retail experience (cashier/stock/sales), preferably in luxury retail
• Education:
  
  High school diploma or equivalent; college degree preferred
• Technical:
  Knowledge of cash register systems; basic computer skills; ability to use iPad/laptop, Mobile POS, and internet; read price/product release sheets
• Physical:
  Ability to work at a fast pace; ability to maneuver the sales floor, stock room; ability to lift up to 25 pounds regularly and up to 50 pounds for shipment/transfer tasks
• Schedule:
  
  Flexible schedule including nights, weekends, and holidays with high retail traffic

Tapestry, Inc. is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and do not consider protected characteristics as defined by law. Visit Coach at

Our Competencies for All Employees

• Courage
  :
  Speaks up and provides actionable feedback; addresses…