Sales Support Associate III

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

• Cash Wrap:
  Greet the customer with a smile and eye contact; offer your name; interact genuinely and naturally with the customer; read cues and determine customers’ needs; conduct email/name capture where permitted by law; maintain accuracy when operating POS; maintain cash wrap organization and cleanliness; suggest multiple add-ons and sell gift cards; maintain cash and POS media accurately and in compliance with Coach policy;
  
  create lasting impression by thanking the customer and providing reason to return; represent Coach brand appropriately.
• Stockroom / Warehouse:
  Receive shipment and transfers; notify Store Management when new product arrives; scan cartons/transfers, verifying store information is correct; communicate discrepancies; process shipment/transfers according to Coach standards and time frames; organize and clean stock room daily (including offsite/remote warehouse as applicable); shift/organize product in the stockroom; manage stock levels/product ownership in back-of-house and sales floor; prepare and conduct regular cycle counts; participate in store physical inventory counts;
  
  maintain Company Loss Prevention standards.
• Sales Floor:
  Regularly analyze sales floor to assess replenishment needs; replenish sales floor/assigned zone; respond to sell through and execute visual merchandising needs; support sales floor activities; communicate information pertaining to price points, features/benefits, color and stock availability to customers; respond to customer requests confidently; partner with sales team or Store Management when needed; upkeep housekeeping standards.
• Competencies & Customer Focus:
  Drive for results; customer focus; creativity; interpersonal savvy; learning on the fly; perseverance; dealing with ambiguity. These are applied to interactions with customers and cross-functional teams to achieve store goals.

• Experience:
  
  1-3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Knowledge of cash register systems; basic computer skills (including using iPad/laptop, Mobile POS and Internet); ability to use walkie talkie; read price and product release sheets.
• Physical:
  Ability to work at a fast pace; ability to maneuver the sales floor, shelves, and stock room; able to climb, bend, and kneel; frequently lift and carry up to 25 pounds and, at times, up to 50 pounds for product shipment/transfers.
• Schedule:
  
  Ability to meet scheduling and availability expectations, including flexible hours, nights, weekends, and holidays during high retail traffic and sales days.

Base pay range: $15.00 to $17.25 hourly. General description of benefits includes health benefits (medical, dental, vision), life insurance, disability insurance, and a 401(k) plan with paid time off for wellness needs and vacations. Eligible employees may receive discounts on products and incentive compensation.

EEO statement:
Tapestry, Inc., the parent company of Coach, is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and are made without regard to protected characteristics or other legally protected bases.

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