Operations Coordinator

About The Role

The Operations Coordinator supports the Area and Service Managers in overseeing service quality, achieving company objectives, and maintaining compliance with the Quality Assurance Policy. This role involves collaboration with various stakeholders, including Care Managers, Local Authorities, Service Users, next of kin, healthcare professionals, and training to enhance service delivery and development.

Refer a Friend: Earn £200 for successful referrals

Employee Recognition: Be celebrated with awards – Employee of the Month, Employee of the Quarter, and Employee of the Year

Cycle to Work Scheme

Wellbeing package

Local business benefits

• Responsible for sourcing and implementing new packages, with knowledge of all capacity for both clients and staff in the area
• Working closely with all brokerages and Care Managers within Local Authorities to establish a good working relationship
• Creation and maintenance of accurate staff rotas, ensuring continuity of care
• Compiling reports for invoicing, payroll and management
• Set up new clients on IT system, uploading package details before the first call takes place, prepare folders for client homes – all new packages must be on the system by the end of business day
• Maintain all client activity on IT system
• Conversant with the Care Standards Act 2008 for Domiciliary Care Regulations and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services
• Aware of the Quality Assurance Policy of the Company in the provision quality service to the Service Users
• Represent the Company in a professional manner at all times, on the telephone, face to face or in written communication
• Ensure that telephones are answered promptly and people are spoken to in a polite and respectful manner
• Maintain confidentiality at all times and carry out the Company’s Confidentiality Policy
• Report to the Coordination Manager any issues regarding the safeguarding of clients
• Ensure the continuous improvement of service delivery
• Participate in company-wide projects
• Carry out any other tasks required by the company
• Key holder duties involved

• 1 year recent administrative experience
• Experience working within the Care Industry
• Computer literate, including MS Office
• Must have English and Maths GCSE, Grade C or above
• Fast Learner | Self starter | Entrepreneurial spirit

Written and verbal – strong telephone skills

Teamwork and relationship management

Excellent organisational and planning skills

• Previous experience of rostering a team
• Understanding of legislation concerned with care provision

At Connected Health, we don't just offer a job – we offer careers that transform the way homecare is delivered across Northern Ireland and Ireland. We recognise that the individuals we employ are pivotal to driving this transformation.

Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full.