Collections Team Supervisor

Description

About Key Bridge

At Key Bridge, we believe exceptional patient care starts with supporting exceptional people. As an 18-time Best Places to Work winner, we’re committed to compassion, integrity, and excellence.

Our mission is simple:
bridge the gap between healthcare providers and their patients by delivering respectful, empathetic financial care in a call‑center environment.

• Lead by example and set performance, quality, and compliance standards.
• Coach and develop team members through quality reviews, feedback, and training.
• Plan daily workflows and oversee team productivity and performance metrics.
• Handle escalated customer calls, disputes, and complex billing or insurance issues.
• Prepare and review production and quality reports; identify improvement opportunities.
• Lead team meetings, stand‑ups, and training sessions.
• Serve as a subject matter expert on products, systems, and processes.
• Support hiring, scheduling, performance reviews, and special projects as needed.

• Prior experience supervising or leading teams in a call center, healthcare, billing, or customer service environment.
• Strong coaching, communication, and problem‑solving skills.
• Ability to analyze performance data and implement improvements.
• Knowledge of compliance, policies, and procedures.
• Comfortable handling escalations and working in a fast‑paced environment.

• Paid Holidays from DAY ONE
• Insurance benefits after one month
• Hybrid work environment
• Our amazing Culture
• PTO accrual after one month
• Paid training