Maintenance Utility

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The 8th largest hotel company in the U.S.

-and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive
-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

Maintenance Utility Tech (MT) performs general maintenance work to ensure hotel physical plant quality and safety standards are achieved and maintained. The MT takes care of the building, equipment and grounds of the hotel. This position will perform maintenance and repairs, and preventative maintenance, to all areas of the hotel.

Job Description

Principle duties and responsibilities (Essential Functions) include:

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to Sonesta G.U.E.S.T standards.
• Take responsibility for and inform management of hazardous situations, emergencies or threats to the security of guests, associates or hotel assets.
• Complete work orders such as replacing ceiling tiles, filters, light bulbs, patching vinyl, painting, repairs to pipelines, toilets, sinks, kitchen and laundry equipment, etc. Perform preventative maintenance duties as assigned.
• Monitor efficiency of equipment and electrical systems such as air conditioning controls, guests entrance/access doors, television sets, and lighting systems; make minor repairs and/or replacements to ensure proper operation and maximum efficiency.
• Refurbish furniture and fixtures such as cabinets, tables, chairs, doors, windows, counters. Paint and finish furniture and fixtures in guest rooms, if needed.
• Follow procedures that ensure the security of inventory and assets such as tools, supplies, equipment, furniture, televisions, etc.
• Ensure that the assigned equipment is prepared and operational for the following day's work.
• Perform maintenance and repair work on the interior and exterior of buildings, hotels rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems, and swimming pool (if applicable), etc.
• Perform preventive maintenance as outlined in the PM Works program. May include and is not limited to:
  Inspect building, furniture, bathrooms, guest rooms, and all equipment to ensure it is functioning properly and efficiently, read and record mechanical and other meters to ensure effective energy management, and maintain inspection log and records of scheduled work and repairs.
• Recognize and troubleshoot electrical and mechanical related repairs to components and fixtures inside domestic rooms and common areas.
• Attend breakdowns, identify faults and problem solve, with minimal downtime to production.
• Assist with the moving, installation, repositioning of machines and equipment.
• Fill in job tickets/log completion of work on the computerized maintenance management system.
• Operate Forklift Truck and lifting equipment.
• Frequently handling objects, equipment, and commercial chemicals to maintain the facility.
• Follow procedures that ensure the security of inventory and assets such as tools, supplies, equipment, furniture, televisions, etc.
• Understand and be able to read blueprints and wiring diagrams.
• Dealing with reasonable complaints/requests with professionalism and patience.
• Ability to perform work without direct supervision and handle multiple projects simultaneously.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Ability to work cohesively with co-workers as part of a team to reach common goals.
• Perform other job duties as requested by supervisors/managers as other job duties may be assigned as needed.
• Understanding Sonesta's company and safety policies and maintain compliance with OSHA and the health department requirements.

Qualifications and Skills:

• Advanced vocational training plus two years of experience in general building maintenance or construction, or equivalent combination of education and experience.
• Previous background from the hospitality industry or apartment building maintenance preferred.
• Knowledge of basic plumbing, carpentry, electricity, and equipment mechanics.
• Ability to speak, read, and write fluent English, other languages beneficial.
• Reading and writing abilities are required to receive instructions for the day and/or to read equipment manuals including safety information.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Valid driver's license required.
• Attentive, friendly, helpful and courteous to all guests,…