Banquet Manager

** We’re Sonesta International Hotels.
** The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
** Together We Thrive**—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
** Job Description Summary
** The Banquet Manager sets the tone for Sonesta’s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. Sonesta managers are guest-focused (both internal and external), achievement-oriented leaders.
The Banquet Manager ensures high quality service for all banquet and catering functions by following established safety and brand standards. The Banquet Manager promotes and implements   property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, and meet & exceed productivity goals.
** Job Description
**** Principle duties and responsibilities (Essential Functions) include:**
* ** Operational/Functional:**  + Responsible for planning (with Catering and Convention Service Manager) and arranging all food and beverage details for all functions including visually inspecting room set-ups (linens, table set ups and decorations) and equipment to ensure adherence to quality standards.  + Develop and maintain lasting relationships with in-house groups to ensure excellent service and retention of business.  + Coordinate proper execution of food preparation and set up by informing kitchen staff when to start plating dishes etc.  

+ Respond to guest complaints and ensure proper follow-up is completed.  + Maintain high standards of personal appearance and grooming.  + Ensure and uphold safety, health, and sanitation policies, including those related to HIOSH & OSHA.  + Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.  + Execute projects as directed by the Food & Beverage Director.  

+ Other duties maybe assigned & directed as necessary.
* ** Strategy and Planning:**   + Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.  + Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores.  + Maintain proper inventories of linen, supplies and equipment as needed (including ordering and receiving).
* ** Financial Management:**  + Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within the Banquet Department.  + Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.  + Process payroll after each function or event and accurately calculate number of hours worked and gratuity distribution.  + Enter billing information into POS and generate a final guest check in a timely manner.  

+ Control liquor costs and manage the banquet beverage inventory.  + Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel.
* ** Managing your Team:**  + Attract, retain, and motivate your team to uphold company standards and practices.  + Interview, hire, train, and promote Banquet staff. Provide consistent feedback and recommend disciplinary action when appropriate.  + Conduct pre-shift meetings with staff and review all information pertinent to the day’s business.  + Conduct regular department meetings with the Banquet team.  + Monitor, measure, and recognize performance of employees.

Assist in the annual performance evaluations.  + Coach team by providing specific feedback to improve knowledge, skills and performance.  + Ensure employees are treated fairly and equitably.…