Guest Services Manager

Guest Services Manager role at OUTRIGGER Hospitality Group

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It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: Work in a company where people truly believe in what they’re doing. At OUTRIGGER Resorts & Hotels
, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our ’ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.

Responsibilities

• Assist in directing all phases of guest relations to the Front Office staff in conjunction with guidance from the Director of Rooms.
• Assist in staff development and oversee all operations of the Front Desk, PBX and Night Audit shifts to ensure exceptional guest service experience.
• Support and implement policies and procedures for the staff set forth by management.
• Maintain open communication with the Front Office team, Operations team, hosts, guests, owners and resolve issues and complaints to maximize guest satisfaction and staff morale.
• Perform various administrative duties as assigned or as needed; coordinate with other departments to ensure smooth service delivery.
• Assist in overseeing disciplinary action, interviewing new hires and/or transfers, staff development, training and other needs that may be requested by department heads.

Minimum Requirements

• Four (4) years of previous experience in a public contact position, as well as supervisory experience.
• College degree within the Travel Industry Management area can be substituted for previous work experience.

Come Work Here!

While base pay starts at $58,000
, there is potential for a higher salary based on factors such as applicant skill, experience, education.

Benefits:

• Health Insurance (Dental, Medical, Prescription, Vision)
• Paid Holidays, Sick, Vacation and Medical Leave
• Retirement Plan (401K)
• Recognition and Award Programs
• Employee Assistance Program
• Discounted Hotel Rates
• And many opportunities for growth through our training and development programs

• please note that benefits may vary depending on position or property

Job Details

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Hospitality

Location:

Koloa, HI

Salary: $72,000.00-$93,000.00

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